Cheuk Yi (Janet) Pang Email & Phone Number

San Francisco, California, United States

Remote

netPolarity, Inc. contracted to Apple, Inc.- Create and provide accounts health and performance reports for top-tier clients. Combine insights with internal customer management tool opportunities to deliver optimization strategy and account plan for clients- Analyze account performance and provide ad-hoc account suggestions to achieve clients’ KPI goals- Researched and created market trend weekly e-newsletter - Tracked and recorded trends and reported pertinent financial on a weekly basis- Client vertical: food delivery & take out, shopping and brick & mortar retail

San Francisco Bay Area

- Successfully launched 200+ Class II medical supply products onto Amazon Seller Professional Central and increased revenue by 40% within 6 months- Optimized existing paid search campaigns with Bing and Google Adwords, through expanded keyword coverage and developed compelling ad copy - Developed and executed the marketing operations strategy, architecture, and technology platforms that support pipeline growth, including lead processes, marketing automation, technology, and reporting and analytics

San Francisco Bay Area

- Developed a new CRM guideline for the sales team and achieved a 20% increase in the company’s overall monthly sales - Leveraged Salesforce to automate repetitive CRM tasks, increasing overall efficiency by 30%- Organized regular internal training sessions for the sales team and developed company-wide training / reference material on how to navigate Salesforce- Customized Salesforce configuration and provide training for both inside and field sales to ensure staff proficiency

San Francisco Bay Area

- Managed 35+ nationwide medical/dental distribution accounts with over $750,000 in annual sales- Coached 4 new inside sales hires through on-boarding training- Pushed for potential new business prospect and development opportunities- Developed procedure to filter new distributors- Refined complaint and return system to increasing process efficiency - Reengaged dormant accounts (~$10K) through email marketing

- Increased brand awareness by initiating and nurturing social media platforms, including Facebook, Twitter, Google+, LinkedIn and Google My Business; accumulated 500+ followers within 1 year of maintenance - Coordinate and exhibited 6+ global healthcare professional trade shows annually with an expectant 5% conversion rate and 100+ potential leads per meeting- Process requisitions, receipts and invoices, track overdue accounts and manage accounts payables/receivable using Intuit Quickbook