Jean-François Chevalier Email & Phone Number

Ottawa, Ontario, Canada

Ottawa

Paired with a Hiring Advisor, managed the progress of an average of 40 active hiring competitions. Provided advice to the HA to support the implementation and delivery of NRC’s Equity, Diversity and Inclusion (EDI) strategy. Participated in EDI training and seminars. Coordinated assessments (technical tests, presentations, interviews, etc.) between internal/external candidates and the hiring committee. Performed quality assurance on job advertisements and posted them on various websites… Show more Paired with a Hiring Advisor, managed the progress of an average of 40 active hiring competitions. Provided advice to the HA to support the implementation and delivery of NRC’s Equity, Diversity and Inclusion (EDI) strategy. Participated in EDI training and seminars. Coordinated assessments (technical tests, presentations, interviews, etc.) between internal/external candidates and the hiring committee. Performed quality assurance on job advertisements and posted them on various websites. Entered and maintained employee information in the CRM. Manipulated Protected A and Protected B hiring documentation and archived them. Coordinated the security process for new employees with accuracy and confidentiality. Integrated and leveraged new business practices and technology to support the hiring process. Provided first level e-mails and phone support for internal and external candidates.Notable software and systems used: Cloud Human Capital Management SuccessFactors; SAP Database and Data Management; SharePoint 2013 (Doczone); Microsoft Suites; Microsoft Teams; Zoom Meetings Platform. Show less

Ottawa, Ontario, Canada

Managed a Kanban board for incoming and outgoing web requests. Acted as a consultant for incoming web application requests from internal customers. Coordinated the migration of content from a physical server to a cloud-based client. Coordinated the implementation of a website optimization tool.Notable software and systems used: Kanban Board KanbanFlow; Google Search Appliance; Cloud-based Search Platform Coveo; AB Tasty Optimization Tool; Video Hosting Platform Wistia; Microsoft Suites.

Ottawa, Ontario, Canada

Testing and Quality AssuranceEstablished an agile environment for the web development team. Managed sprints and scrum meetings. Created test cases, performed testing and applied quality assurance for newly developed web applications. Performed regression testing after each development build cycle. Created business requirement documents and process workflow diagrams for documentation.Technical Support and Customer ServicePerformed troubleshooting for web applications when… Show more Testing and Quality AssuranceEstablished an agile environment for the web development team. Managed sprints and scrum meetings. Created test cases, performed testing and applied quality assurance for newly developed web applications. Performed regression testing after each development build cycle. Created business requirement documents and process workflow diagrams for documentation.Technical Support and Customer ServicePerformed troubleshooting for web applications when a user reported an error. Performed data entry in a CRM for web application connections. Maintained the search engine including backups, updates and refining search results on the external and internal websites. Administered internal user accounts and permissions in a CMS. Implemented and maintained MARC records for the electronic library. Built and maintained economic tables using Excel Macros for internal and external stakeholders. Administered requests with sensitive deadlines for high profile customers. Provided second level e-mails and phone support for sales, customer and web clients.Web PublishingActed as an administrator of the Web Content Management System. Provided training to internal users. Performed web updates which included document and image storing, image editing, html coding and maintaining up-to-date web standards. Notable software and systems used: iMIS; Content Management System Sitefinity, MarcEdit; Microsoft Suites; Microsoft FrontPage. Show less

Ottawa, Ontario, Canada

Processed sales from e-mails and phone calls from external customers. Manually entered orders and generated invoices in the CRM. Built customer usage and services reports in Microsoft Word for the executive team.Notable software and systems used: iMIS; Microsoft Suites.

Ottawa, Ontario, Canada

Maintained customer data in the CRM. Provided level one e-mails and phone support for internal and external customers. Provided backup assistance for reception duties. Translated e-mails and phone calls in English and French for colleagues.Notable software and systems used: Customer Relationship Management Software iMIS; Microsoft Suites.