Chevelle Powell Email and Phone Number

Resolve questions/issues which require an agent's licenseEnsure facilitation of first call resolution and customer satisfaction on all .transactionshandled.Asking probing questions and actively listens to customer issues or questions, showinginterest, compassion and displaying empathy for the callers situation.Demonstrates accuracy in processing changes to customer policies based on informationprovided and identifies opportunities for cross sales. Working knowledge of Allstate Property and Casualty policies and related processes andprocedures.Maintain a thorough understanding of the governing Rules and Rates for all personal lines inall 50 states.Remain current on new marketing campaigns in order to respond appropriately tomarketing related inquires using all available resource tool.Be able to handle any request regarding customer documents ( to include all documentssent by our company) and be able to clearly explain any follow-ups required on ourcustomer's part and updates as warranted.

First point of contact for policyholders after experiencing an accident.Collected facts and reviewed policies , contracts and coveragesResolving Non-Injury claims as well as starting the process for a claimSolving delays in payment processing, modifying account information and customer accountrenewals.Providing great attention to detail while assisting the customer.Gathering information, identifying the loss that has occurred.Review claim documents, issue payments and close claims to make customer claimsexperience personalized

Obtain information about potential creditors from banks, credit bureaus and other servicesand provide reciprocal information if requested.PROFESSIONAL SUMMARYEXPERIENCERelay credit report information to subscribers by mail or by telephone.Perform various administrative functions for assigned accounts, such as recording addresschanges and purging the records of deceased customers.Keep records of customer interactions, recording details of inquiries, complaints, orcomments, as well as actions taken.Check to ensure that appropriate changes were made to resolve customers problems.Evaluated customer information to explore issues, develop potential solutions and maintainhigh-quality service.Maintained accurate and and current customer account data with manual forms processingand digital information updates.Adhered to department processed, procedures and goal expectations for case investigations

Follows up on claim rejections and denials to ensure appropriate reimbursement for ourclientsProcess assigned AR work lists provided by the manager in a timely mannerWrite appeals using established guidelines to resolve claim denials with a goal of one contactresolutionIdentified and resolved denied, non-paid, and/or non-adjudicated claims and billing issuesdue to coverage issues, medical record requests, and authorizationsRecommend accounts to be written off on Adjustment RequestReports address and/or filing rule changes to the managerCheck system for missing paymentsProperly notates patient accountsReview each piece of correspondence to determine specific problemsResearch patient accountsReviews accounts and to determine appropriate follow-up actions (adjustments, letters,phone insurance, etc.)Processes and follows up on appeals. Files appeals on claim denialsScan correspondence and index to the proper accountInbound/outbound calls may be required for follow up on accountsRoute client calls to the appropriate RCMRespond to insurance company claim inquiriesCommunicates with insurance companies for status on outstanding claimsMeet established production and quality standardsPerforms special projects and other duties as assigned