Chevon Keith Email & Phone Number

• Support the business area in regards to operational system/application and procedural issues and help find technical solutions to meet their goals.
• Assist with systems analysis and consider business implications of the application of technology to the current business environment.
• Coordinating with IT, other teams and vendors as needed to communicate issues and assist with devising, testing, and implementing remedies

• Enroll members, make changes, and terminate their enrollment in a timely matter from files received from Benefit Focus.
• Receive calls from HBR’s to assist with billing, make changes to their group invoice, navigate through eBilling, as well as reset their passwords for eBilling.
• Process backend errors.
• Receive request from Customer Service via Service 1st Activities to make COB updates, address updates for termed members, and to remove hold codes.
• Created new hire on-boarding guide for SHP Membership Professionals.
• Collaborated with management on creating a SharePoint site to distribute and track various reports assigned to the team.

Raleigh-Durham, North Carolina Area

• Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.
• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure.
• Provide billing, claims information, benefits, and web support to members State Health Plan (SHP) CSP, but also trained to assist with other ASO, IGO and IBO plans.
• Assist members with SHP collections
• Assist with the SIU voicemail box

Raleigh-Durham, North Carolina Area

• Daily instructional activities and education sessions for special needs children
• Deliver direct special services to students and parents.
• Developed and distributed progress reports of student’s behavior & work ethic
• Monthly data collections on student’s development

Raleigh-Durham, North Carolina Area

• Responsible for instructing and assisting students on lesson plans
• Management skills demonstrated in the classrooms while monitoring children
• Provided instructional lessons on Computer Literacy and IT skills

Cary, NC

• Responded to customer inquiries in a call center environment
• Informed customers about services available and assesses customer needs
• Onboard and trained new employees
• Responsible for managing team to hit monthly goals established by upper management
• Customer support on web issues: navigating interface, payment processes, security

• Played in Germany, Portugal, Romania, Croatia, and Finland

Master’S Degree, Information Technology

Activities and Societies: The National Society of Leadership and Success

Bachelor Of Science (B.S.), Sociology

Activities and Societies: Women's Basketball