An outgoing, dynamic and guest focused professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. I am not afraid to jump in and assist wherever needed, and will do everything to deliver results that will contribute to the overall mission and success of a business. I possess an analytical and thoughtful approach to problem solving which… Show more An outgoing, dynamic and guest focused professional who has a relentless drive to deliver more than just results. I have a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. I am not afraid to jump in and assist wherever needed, and will do everything to deliver results that will contribute to the overall mission and success of a business. I possess an analytical and thoughtful approach to problem solving which always results in a win/win resolution for all parties.Key Responsibilities • Created a culture of positive service delivery by building team member loyalty through honest communications of goals and expectations.•A complete understanding how business practices impact profitability and an ability to communicate and educate team members on basic business through transparency on how a hotel works to the team members.• Maintain and inspire the team to always be upbeat, positive and professional to our guests and each other•Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit.• Responsible for the preparation of property budget and forecasts.• Continuously update and implement the Brand Standards in the property• Oversee the entire hotel operations during the absence of General Manager Show less

Key Responsibilities• Large operation incl. government, outside catering, 7 outlets and kitchen• Delegation/ government business and royal visits or head of states • Managing a team of 120 employees with long length service• Achieve 31% average profitability and 70% flow through by creating revenue culture and understanding customer spending patterns mixed with solid cost control• Turning around the struggling business unit Heichinrou (Chinese’s restaurant ) by… Show more Key Responsibilities• Large operation incl. government, outside catering, 7 outlets and kitchen• Delegation/ government business and royal visits or head of states • Managing a team of 120 employees with long length service• Achieve 31% average profitability and 70% flow through by creating revenue culture and understanding customer spending patterns mixed with solid cost control• Turning around the struggling business unit Heichinrou (Chinese’s restaurant ) by identifying new revenue sources • Establish a partnership with gold card program and create attractive promotions besides the benefits and increase revenue in Q1 by 22% vs. last year• Successfully operating a department with this size without Asst. Food & Beverage manager by coaching, delegating and developing senior managers • Increase customer satisfaction index from 75 to 85% with specific coaching and training action plans• Full implementation of HACCP Show less