Chew Wen Da Email & Phone Number

Loyang, East Region, Singapore

Equipment Support Knowledge• Supervise the maintenance of all production-related machines like special furnaces and cooling towers. • Troubleshoot equipment independently, minimizing vendor reliance, reducing downtime, and saving costs.• Identify failure root causes by interpreting electrical drawings and machine schematics.• Mentor a new fellow engineer in troubleshooting and maintaining his department machines.Operation & Team Management• Specialize in the heat treatment of various steels to meet NADCAP standards and customer requirements.• Lead 2 departmental teams to plan and execute meticulous vacuum and induction jobs.• Address quality issues with innovative solutions including the use of 3D-printed parts and customized fixture.Individual Project Improvements• Introduced and implemented a control calibration procedure that was previously outsourced to a vendor.• Developed project control plans for all new customer parts, ensuring compliance with customers and NADCAP qualification requirements.• Standardized and documented operating procedures, updating them based on NADCAP and customer requirements.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Assisted customers with inquiries on sales, technical support, and complaints through virtual communication.• Resolved conflicts with dissatisfied clients, effectively de-escalating situations.• Employed various methods to address and solve complex interpersonal problems, ensuring client satisfaction.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Taught chess basics to children and adults, promoting the game’s strategic aspects.• Utilized hobby and talent to create a flexible part-time career during pre-university.• Fostered a love for chess in students, demonstrating the game’s intellectual benefits.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Handled cash transactions efficiently and accurately, ensuring a smooth customer checkout experience.• Provided excellent customer service, addressing inquiries and resolving issues promptly.• Developed strong time management skills by balancing work responsibilities with secondary school studies.

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Provided attentive service to customers, ensuring a pleasant dining experience.• Assisted with order taking, serving food and beverages, and handling customer inquiries.• Successfully balanced part-time work with secondary school studies, developing strong time management and multitasking skills.

Bachelor Of Mechatronics, Mechatronics, Robotics, And Automation Engineering, 3.4

Activities and Societies: President of Chess Club UTeM. Sponsor Team Member for Moon Festival 2019 Event.

Stpm, Physics, Chemistry, Additional Mathematics, Pengajian Am, 3.0

Activities and Societies: President of Civil Welfare Club

Spm, Science Stream, 3A, 2A-, 1B+, 2B, 1C

Activities and Societies: Prefectorial Board