Responsible for providing strategic and operational insights to improve energy solutions for a diverse range of clients in the UK. This position requires a deep understanding of both the energy sector and the unique needs of our clients, in line with Light Up Energy's dedication to sustainable and efficient energy solutions. Additionally, overseeing the company's social media presence to enhance brand visibility and engagement:- Employing consultative sales techniques for relationship building and long-term client partnerships.- Conducting market research to identify industry trends and applying these insights to optimise energy strategies.- Collaborating with marketing to develop and execute targeted promotional content for potential entrepreneurs.- Actively managing and growing the company’s social media profiles and presence, including LinkedIn, Facebook, Twitter, and Instagram.- Creating and sharing engaging content regularly on social media platforms, aligning with company’s brand and marketing strategies.- Analysing social media performance and using insights to drive more effective outreach and engagement.- Participating in networking events and trade shows, expanding the client base through both online and offline channels.- Clearly articulating complex energy solutions to a diverse audience, including through social media channels.- Driving service improvements and adapting strategies based on continuous feedback from both clients and social media interactions.- Adapting to dynamic role changes and market demands in a fast-paced startup environment.- Maintaining high standards of professionalism and ethics, consistent with Light Up Energy’s core values.

Ensured exceptional customer support across various communication channels for clients, using Meta's paid media advertising services. This role demanded a strong focus on customer satisfaction, operational efficiency, and continual improvement, aligning with both the company's and Meta's high service standards:- Ensured exceptional customer support across various communication channels for clients using Facebook and Instagram paid media advertising services.
- Conducted in-depth research to identify client needs, addressing issues strategically to alleviate confusion and fulfill unique requirements.
- Championed first-contact resolution initiatives, liaising with Service Partners and internal departments to guarantee case closure, adhering to high-quality service standards.
- Offered valuable insights for the improvement of tools, resources, and guidelines specific to Facebook paid media advertising, thereby optimizing workflow and customer experience.
- Maintained unwavering commitment to delivering top-tier service, resulting in superior customer satisfaction metrics, by implementing best practices in customer service.
- Fostered lasting customer relationships by consistently going above and beyond in customer engagement.
- Performed various additional duties as assigned, contributing to organizational excellence through active involvement in Quality Management initiatives and continual improvement processes.

Primary liaison for internal collaboration and client relationships, managing day-to-day account handling, and team development.- Led strategic initiatives to drive brand engagement, directly contributing to traffic and interaction goals.- Coordinated with internal teams for sector engagement tactics, including webinars and product development.- Fostered strong client relationships through effective communication and strategy alignment.

Handled client expectations and assisted senior levels in implementing consistent marketing strategies.- Conducted market analysis to understand client expectations, aiding in the planning of digital marketing campaigns.- Collaborated in optimizing content marketing campaigns, SEO strategies, ensuring content relevance and audience engagement.- Assisted in evaluating and recruiting new affiliate partnerships.- Contributed to online PR strategies by developing and sharing content that aligned with brand values.

Focused on content creation and client communication for social media channels.- Created shareable content for various social media networks, increasing brand visibility and customer interaction.- Promptly addressed client issues and expectations, escalating them to senior levels when necessary.- Engaged in active social listening and community management, aligning with the objectives of brand growth and user interaction.

Provided administrative support to the Sales & Marketing department, along with coordinating academic activities.- Perform general office duties to support Sales & Marketing.- Scheduling and coordinating relevant teaching and learning activities efficiently.- Providing necessary support to teachers including preparing teaching materials and requested stuff for class activities.- Responding to academic inquiries from teachers and students .- Conducting operational tasks in support of extracurricular activities.

Managed client and student services while taking on responsibilities for event planning and social media management.- Annual event Planner.- Client/ Student Service: interact with students and provide them with administrative or personal guidance.- Resolve guest (students and parents) calls, requests or problems.- Build and maintain strong relationships between school and students.- Build and manage the college’s social media profiles and presence, including Facebook, Instagram.- Create shareable content appropriate for specific networks to spread both our brand and our content.- Contact and persuade potential student to up-grade into next level in the College.

Build up and manage the clients' social channels:- Contents Composing for brand's Facebook fanpages- Community Management- Create and translate/edit contents for the brand's website