Cheyanne King Email & Phone Number

United States

Madison, Wisconsin, United States

• Monitored and analyzed security alerts and incidents to identify, investigate, and mitigate potential threats, ensuring the integrity and confidentiality of organizational systems and data.• Utilized security information and event management (Everbridge, CCURE) tools to conduct real-time analysis of security events, proactively identifying vulnerabilities and responding to security breaches.• Conducted threat intelligence research, staying ahead of emerging cybersecurity threats and implementing preventive measures to strengthen defenses.• Collaborated with cross-functional teams to perform root cause analysis, document incident reports, and recommend strategies for improved security posture.• Assisted in developing and maintaining security protocols, incident response playbooks, and compliance with regulatory standards.• Demonstrated expertise in network monitoring, intrusion detection, and endpoint protection, contributing to a proactive and resilient security environment.

Madison, Wisconsin, United States

Collaborated with the Operations team to oversee enterprise facilities, train and onboard new staff, evaluate patron services, coordinate scheduled maintenance, and ensure event services consistently exceeded expectations.• Managed indoor and outdoor entertainment facilities and dining units, ensuring compliance with Union policies and delivering exceptional experiences for patrons.• Supervised daily events across five campus buildings, honing customer service, time management, and decision-making skills in a dynamic environment.• Addressed patron inquiries and resolved concerns both in person and over the phone with professionalism and efficiency.• Regularly managed difficult situations with problem patrons, enforcing Union policies tactfully to maintain a safe and respectful environment.• Set up and troubleshot a variety of A/V equipment for events ranging from small meetings to large-scale productions, including projectors, microphones (wireless and wired), webcams, and portable speakers.• Developed expertise in operational management tools, including 7pointops and EMS, to streamline scheduling and event coordination.

Franklin, Massachusetts, United States

Milwaukee, Wisconsin, United States

• Directed daily operations with a focus on team leadership, workflow optimization, and fostering a customer-centric environment to achieve high levels of satisfaction and efficiency.• Recruited, interviewed, and onboarded new team members, while providing ongoing mentorship and development to cultivate a motivated and high-performing team.•Conducted regular employee evaluations, implemented performance improvement plans, and facilitated team meetings to align staff with store goals and operational standards.• Demonstrated strong problem-solving skills by addressing operational challenges, resolving customer concerns promptly, and ensuring compliance with company policies and procedures.• Managed inventory, monitored sales metrics, and supported strategic decision-making to drive profitability and operational success.• Ensured smooth store openings and closings by leading procedural adherence, cash handling, and team accountability.

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

• Maintained a well-organized and visually appealing sales floor by executing merchandise displays, restocking inventory, and upholding store presentation standards.• Delivered exceptional customer service by assisting shoppers with product inquiries, locating items, and providing personalized recommendations to enhance the shopping experience.• Processed transactions efficiently at the register, handled returns, and resolved customer concerns with professionalism and a focus on satisfaction.• Collaborated with team members to achieve sales goals, meet store deadlines, promote brand credit cards, and ensure smooth daily operations.• Demonstrated attention to detail and time management by performing stockroom duties, tagging merchandise, and ensuring accurate inventory levels.

Bachelor'S Degree, Computer Engineering, Sophomore

Certificate, Business Fundamentals

Certificate, Entrepreneurship/Entrepreneurial Studies

Education record