Customer Service Representative
CurrentWorking at Mason Companies, Inc. I have the opportunity to listen to customers’ questions and concerns and provide answers or responses, while providing quality information about products and services. Taking orders, calculating charges and occasionally processing payments are the bulk of my duties. Reviewing customer accounts and making changes if necessary. Handling customers' concerns or complaints with efficient customer service until a resolution is met.Mason Companies Inc. is a family-owned, multi-channel retailer that owns and operates multiple businesses. These business sell products from shoes, apparel, bedding and electronics through direct mail catalogs and E-Commerce websites.