-Supervised, assigned work and delivered performance evaluations for two full-time administrative staff -Provided leadership for division operations for 50 employees on two shifts at two shop locations -Managed the processing of 1,000 monthly invoices using SAP -Improved billing processes and reduced the time spent by 50%, which saved approximately $4,000/year -Played significant role in the hiring process including the development and delivery of all on-boarding, completed KSA packets (Knowledge, Skills, and Abilities), and participated in interviews

-Anticipated the needs of Division Manager, provided support of daily functions, and kept confidentiality -Identified priorities to meet deadlines, and took ownership of tasks through completion -Scheduled appointments and maintained calendars for the management team, made meeting arrangements, prepared materials and agendas, was an active participant and transcribed meeting minutes -Coordinated and secured travel arrangements and prepared itineraries for trainings and product inspections -Built relationships, learned their unique needs, and provided customer support for 38 Departments -Applied customer relation skills to calm and assure customers and process their complaints -Compiled, researched, and analyzed data to identify trends and evaluate problems; proposed and implemented new procedures and process improvements to provide resolution-Conducted regular audits of internal records to validate data and ensure accuracy -Assembled data on approximately 300 accidents per year; examined and presented statistics and graphs related to fault, cause, and repair costs for each department -Created Standard Operating Procedures (SOP), developed presentations and trained others on the processes -Reconciled and processed billing of $1 million on average each month to internal and external customers -Managed fuel credit cards for a 2,000-unit fleet including ordering, transaction review, and fraud detection -Established and implemented a tracking process for employee certifications and trainings -Served as the Division Safety Warden and ensured compliance with OSHA standards, identified risks to prevent injury, organized and conducted regular fire drills, developed and delivered accident and injury training -Voluntarily served as Voting Site Team Leader for Clark County Election Department in four elections

-Supported Property Manager with lease agreements, collecting funds, delinquencies, and key management -Scheduled and wrote maintenance work orders for five properties with 300 units averaging 90% occupancy -Prepared, sent, and managed contracts, detailing scope of work for outside vendors -Conducted site visits to verify concerns or to ensure units were ready for new tenant move-ins

Executed tasks ranging from order fulfillment and delivering excellent customer service to training and supervising administrative assistance while carrying out the responsibilities associated with event planning. Some of those duties included negotiating contracts to secure meeting space and book the presenters at such events as well as planning and executing the details for each including making all the travel arrangements. It was my job to ensure that each detail was decided upon and carried out in an effective manner and ensured that all staff and volunteers were properly trained and performing well in their roles.

Met customers needs through taking orders, communicating clearly and receiving those drinks from the bartender and then serving accurate orders. All of this was done in a timely manner with a cheerful demeanor. When behind the bar, I assisted the bartenders in making and serving drinks. Further, it was my responsibility to take inventory on each shift and place an order with the warehouse then to pick up the order and restock the bar. All the while, I was to maintain a clean, well-kept bar and a welcoming environment for our patrons.

Assisted the office manager and the team around me with job tracking for each open Tenant Improvement and ongoing maintenance contracts. Along with the other team members, I was tasked with making sure the technicians in the field had the equipment necessary for the scope of work involved. Further, I assisted with billing for sub-contractors and obtaining permits from County and City offices. When not in the office I was also a sub-contractor performing maintenance on job sites. The work was exciting and challenging as some tasks that were given were new to me. I learned not only how to do it I also learned why it was done that way so that I would repeat it accurately and quickly in the future. Many times these were business that were open and serving their customers and clients while I was present. It was of utmost importance to me that I treated their customers and clients as my own and always maintained a professional demeanor.

Served as part of a team to help patients move through out the hospital using gurneys, beds and wheelchairs. Transported patients to and from Emergency room, Radiology and other imaging, Surgery, patient rooms and discharge. During transport I always strived to make the patient feel at ease by explaining what was happening and carrying on conversations.After only a few months there, they asked me to begin training the new team-members on proper processes/procedures and how to navigate the hospital. When needed, I would even step in to the dispatch role to help our team get correct assignments with patient information and locations, always keeping patient information private and confidential.

Assisted owner of the company through organizing his entire office, scheduling appointments and performing various other administrative duties. Further, I would assist him in the field with the home inspections and would generate accurate reports for the client. It was vital that I did this quickly and accurately as the client received the reports on site and legally everything on them had to be correct. At all times I maintained a professional demeanor while delivering excellent customer service.The owner was also one of the state licensed trainers for Home Inspection and I would make the arrangements for his classes and attend to students needs and inquires during each session.