Cheyenne Coffman Email and Phone Number

Utilizing amazing communicative, listening and collaborative skills to reach department goals and metrics.Leveraging my organizational skills to identify continuous improvement opportunities within the department or companyHandling an entire shared folder with a multitude of daily requests and PO's.Triaging requests and turning them into tasks for the team.Requesting credits, special orders, etc.Used a multitude of different computer applications. This includes being proficient in Microsoft applications.Proficient in OutlookEntrusted to handle specific groups of customers like healthcare, casinos, school systems, etc.Navigation through requests while upholding customer contractsAdapting to constant changes and new requestsCollaborate with sales and logistics teams to ensure timely delivery of orders and resolve any delivery-related issuesMaintain accurate customer records and documentation in the CRM systemProcess orders, returns, and exchanges accurately in accordance with company policies

Took back to back calls handling a wide variety of issues regarding mortgage. Which requires a plethora of knowledge.Processed documents, plans, etc.Was consistently above peer average every month.Successfully de-escalated a multitude of customers throughout the day.Ended due to Covid

Trained all new employees as a mentor for their first 90 daysAmbassador of my team - which meant I took concerns from employees and presented them to the supervisors.Took back to back calls handling a wide variety of issues regarding student loans. Which requires a plethora of knowledge.Designated to answer questions for the team all day as mentor.Processed documents, plans, etc.Was consistently above peer average every month.Successfully de-escalated a multitude of customers throughout the day.Employee of the month quote from supervisor: "... She always goes above and beyond..."

Trained new employeesDirected a team of people in a productive way that consistently put my store above other surrounding stores.scheduling employeespayrollopening and closingmoney handling