Cheyenne Cox, Aphr, M.A. Email & Phone Number

Richmond, VA, US

• Directly support the Chief HR Officer and Senior HR Manager with daily human resources tasks and projects.
• Developed strategic programs to assist managers with feedback and relationship-building, ensuring seamless execution and cross-functional collaboration.
• Owns the communication and creation of monthly content for company-wide intranet site, ensuring content is up to date, relevant and compelling; overhauled intranet within 30 days in preparation for benefits open.
• Leads the strategy and execution of company-wide engagement events for 250+ associates to ensure morale is exceptional.
• Partners to ensure the travel arrangements and first day scheduling for new hires is flawless; helped onboard over 150+ associates last year.
• Manages Associate survey database and reports on trends, opportunities and makes recommendations to Senior Leadership for cultural improvements.

Richmond, Virginia, United States

• Managed schedules for 5+ executives, coordinating appointments and travel logistics to optimize efficiency.
• Oversaw day-to-day operations and office activities, managed office supplies, and facilitated high-priority communications while organizing executive meetings and company-wide events to ensure effective information.
• Maintained confidentiality while handling sensitive information and acted as a liaison between executives and internal/external stakeholders, ensuring clear communication and effective relationship management.
• Developed filing systems and created reports to assist in budget tracking and enhance organizational efficiency.

• Contact Tracer/Modified Quarantine Coordinator/Hotline Lead
• Initiated urgent communication with people exposed to COVID-19 (contacts).
• Employed dynamic communication and empathic interviewing skills, cultural sensitivity, and tactful language, to build rapport and maintain trust with patients of varied backgrounds.
• Collaborated and coordinated with a team of public health professionals daily.
• Facilitated communication between contacts and local employers about CDC guidelines.
• Organized logs of hundreds of daily voicemails and lead team of coworkers in returning calls and responding to questions from general public.

Charleston, Illinois, United States

• Provided resolutions to customer inquiries regarding bank accounts, policies, products and services with the utmost professionalism.
• Demonstrated in-depth knowledge of proper policies and procedures when executing financial transactions.
• Expertly conducted transactions accurately and in compliance with all bank policies.
• Collaborated with coworkers to assist the needs of the customer in a timely manner.

Charleston, Illinois, United States

• Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and co-workers.
• Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders.
• Worked with a team to manage rapid pace of product output.

Charleston, Illinois, United States

• Helped students and faculty check out technological equipment.
• Worked with students on how to use the equipment. Ensured security and conditions of thousands of dollars’ worth of equipment.

Evanston, Illinois, United States

• Provided attentive and personalized service to guests, ensuring orders were accurately taken and delivered promptly in a high-volume setting.
• Effectively managed multiple tables at once, anticipating guest needs and exceeding expectations for service speed and quality.
• Collaborated with kitchen staff to handle special dietary requests and resolved customer complaints swiftly, ensuring a positive dining experience.

Evanston, Illinois

• Greeted and seated guests with professionalism and warmth, maintaining a smooth and welcoming entry process during peak hours.
• Managed reservations and waitlists, optimizing seating arrangements to reduce wait times and maximize restaurant capacity.
• Assisted in maintaining a clean and organized front-of-house area, ensuring a pleasant atmosphere and supporting overall restaurant operations.

Master Of Arts - Ma, Communication And Leadership, 3.82

During my Master’s program at Eastern Illinois University, I honed my expertise in communication strategies, leadership principles, and.

Bachelor Of Arts - Ba, Interpersonal Communication Studies Major, Communication And Cultural Diversity Minor

Activities and Societies: Pride Member

High School Diploma