Team cheerleader! I was assigned to Customer Escalations, which is essentially the department that handles all accounts that have taken a legal route. The job duties consisted of answering or dialing out calls to match the volume they expected for the month, documenting all important parts of the conversation, and resolving worries/complaints for the clients. In my fun time, I created emails for my team that consisted of Knowledge updates, fun facts about our company/ clients/ creditors, reminders of scripting, etc. I also created templates that would make note taking easier, helped create different scripts, and heavily participated in each team meeting.

Chat representative dedicated to helping clients solve common problems with Nest thermostats, HVAC systems, Wi-Fi and cameras. Was responsible for chatting with 2/3 clients at a time depending on business needs, with a 30 second response window for each. Still hold the longest record (185) of positive feedback surveys from customers to this day!