-Coordinated activities throughout the company to ensure efficiency and maintain compliance with company policy.-Supervised members of the maintenance staff, equally dividing responsibilities to improve performance.-Managed agendas, travel plans and appointments for upper management.-Managed emails, letters, packages, phone calls and other forms of correspondence.-Support bookkeeping and budgeting procedures for the company.-Created and updated databases and records for financial information, personnel and other data.-Tracked and replaced company supplies as necessary to avoid interruptions in standard company procedures.-Submitted reports and prepared proposals and presentations as needed.-Assisted colleagues whenever there is an opportunity to do so.

-Interpreted, analyzed, read, and made recommendations that improved the workforce with an eye on reducing overhead and increasing customer satisfaction and experience. -Served as a primary point of contact for workforce management policies and subject matter expert on workforce optimization steps. -Ensured service-level targets were being met and maintained the proper headcount while calculating call capacity.

-Maintained a positive, empathetic, and professional attitude toward customers at all times.-Responded promptly to customer inquiries.-Communicated with customers through various channels.-Acknowledged and resolved customer complaints.-Knowledge of company products and procedures to help assist customers.-Processed orders, forms, applications, and requests.-Kept records of customer interactions, transactions, comments, and complaints.-Communicated and coordinated with colleagues as necessary.-Ensured customer satisfaction and provided professional customer support.