Customer Service Specialist with a demonstrated history of working in the hospitality industry. Skilled in time management, problem-solving, team leadership, and the customer service experience. Eloquent and confident communicator, swiftly builds relationships with potential customers to advance interaction and build rapport. Effective listener, partners with customers to unravel their needs to devise a solution. Motivated knowledge-seeker, adventurer, and collaborator. · 16 years of demonstrated experience in customer service, showcasing excellent communication skills while increasing guest satisfaction and overall guest experience· Quick learner with a willingness to enhance experience and knowledge through courses, industry events, and networking opportunities· Highly motivated and coordinated, can effectively problem solve under pressure· Outgoing, friendly and approachable, strives for team cohesion and collaboration· Certified Microsoft Office Word and Excel Specialist· Skilled in troubleshooting: software, hardware, operating systems, and mobile devices · Passionate about organization for the betterment of work productivity · Well organized and experienced in managing competing priorities while meeting tight deadlines in fast-paced environments