• Communicating with current and prospective clients regarding room reservations, hotel policies and billing.• Liaison between Group Sales and other departments as well as between meeting planners, group clients and guests of group clients.• Administrative tasks such as: maintaining multiple emails and answering multiple phone lines, creating internal group resumes for the property, creating spreadsheets and running reports as needed and maintaining Group Sales product inventory.• Auditing corporate and social group accounts and preparing detailed final bill packets.• Reconciling all group deposits and final payments in a timely manner. • Auditing commission requests from travel agents such as American Express and submitting final documents to accounting for payment.• Auditing weekly hotel room inventory current room rates and maintaining accurate revenue projections on a “pace” report.• Assisting Revenue Manager with weekly hotel revenue forecast reports.• Assisting Accounting and Human Resources with reconciliation of employee gratuity. • Assisting Director of Sales with digital presentations.

• Taking phone calls in high volumes while answering emails in a timely manner.• Providing great customer service with an upbeat positive voice while conveying confidence over the phone.• Certified in Navis Customer Relationship Management Software.• Making hotel, spa and restaurant reservations.• Confidently discussing hotel features, services and policies with current and prospective clients.• Concierge services for local wineries, transportations services and activities in the area.• Achieving monthly revenue goals using Navis CRM program.• Maintaining a positive work environment.• Training new employees and creating training packets for success.• Assisting with commission payments to third-party vendors such as Expedia.

• Greeting and assisting guests as they entered the store.• providing excellent customer service.• Maintaining clean and sanitized workstations.• Taking end of day inventory.• assisting with catering orders.

• Food prep• Cash handling • Executing large catering orders• Setting up local fundraisers and donations• Maintaining positive customer relationships• Recruiting and training new hire employees• Overseeing employee breaks and managing shift transitions• Organizing team building exercises and leadership skill coaching meetings