During my time at Fjallraven, I - Provided exceptional customer service, addressing and resolving customer inquiries and complaints effectively-Collaborated with store management to create a positive and productive work environment-Conducted performance evaluations and provided constructive feedback to staff for continuous improvement-Assisted in the hiring, training, and onboarding of new employees, ensuring seamless integration into the team-Oversaw daily store operations, including inventory management, merchandising, and customer service-Developed and honed leadership skills by managing a diverse team and handling employee relations-Implemented and monitored sales strategies to drive store performance and achieve target

-Provided exceptional customer service by assisting shoppers with product selection, fitting, and purchases-Maintained a thorough knowledge of Zara’s product lines, including current trends and seasonal offerings-Ensured the sales floor was well-organized, clean, and visually appealing by regularly restocking and arranging merchandise-Addressed customer inquiries and resolved issues to ensure a positive shopping experience

-Welcomed and assisted guests with check-in and check-out procedures, ensuring a smooth and efficient process-Managed front desk operations, including answering phones, handling reservations, and responding to inquiries-Provided exceptional customer service by addressing guest needs and resolving issues promptly and professionally-Maintained accurate records of guest information, reservations, and billing-Coordinated with housekeeping and maintenance staff to ensure guest rooms and facilities were clean and well-maintained-Handled cash credit card transactions and balanced daily financial reports with accuracy