Cheyenne Small Email & Phone Number

Cardiff, Gb

Greater Exeter Area

Exeter, England, United Kingdom

As the head of the City West Country VIP department, my duties include:▪️**Team Leadership and Management:** - Overseeing a team of VIP sales representatives, setting performance targets, and ensuring their adherence to company policies and standards.▪️**Sales Strategy and Planning:** - Developing and implementing sales strategies to meet VIP sales targets and expand market share within the luxury automotive segment.▪️**Client Relationship Management:** - Cultivating and maintaining relationships with high-profile clients, ensuring exceptional customer service and satisfaction.▪️**Product Knowledge and Training:** - Providing in-depth product knowledge training to sales team members to enhance their ability to effectively present and sell luxury vehicles.▪️**VIP Event Coordination:** - Organizing and overseeing exclusive events for VIP clients, showcasing luxury vehicles and fostering client engagement.▪️**Collaboration with Marketing:** - Collaborating with the marketing team to design and execute marketing campaigns tailored to the VIP customer segment.▪️ **Negotiation and Deal Structuring:** - Leading negotiations with high-value clients, structuring deals, and ensuring favorable terms for both the client and the company.▪️**Customer Feedback Integration:** - Gathering and analysing customer feedback to identify areas for improvement and enhance the overall VIP customer experience.

Exeter

As a VIP Account Manager for City West Country my job involves catering to high-profile and influential clients who are looking to purchase high-end luxury vehicles. This role requires a strong understanding of luxury car brands and models, as well as excellent customer service skills.The job role involves building and maintaining relationships with VIP clients, understanding their specific needs and preferences, and providing personalised assistance throughout the car buying process. I possess expertise in luxury car features, specifications, and customization options to effectively guide and advise clients on their choices.Additionally, I am responsible for conducting demonstrations and test drives to showcase the features and performance of different luxury vehicles. As well as being adept at explaining complex technical details in a clear and concise manner to help clients make informed decisions.Beyond sales, my role involves coordinating with other departments within the dealership, such as finance and service, to ensure a seamless buying experience for VIP clients. This may include arranging financing options, coordinating vehicle customisation requests, and coordinating the delivery process.Overall, this role demands a high level of professionalism, discretion, and attention to detail to meet the unique requirements of VIP clients. I work hard to provide exceptional customer service and deliver a personalised experience that exceeds expectations.

Exeter, England, United Kingdom