Cheyenne Westbrook Email & Phone Number

Bryan, TX, US

Bryan, Texas, United States

• Conducted a comprehensive PCI audit for the City of Bryan, ensuring compliance with Payment Card Industry Data Security Standard (PCI DSS) and identifying areas for improvement in data security protocols.
• Designed and deployed phishing simulations to assess employee susceptibility to social engineering attacks.
• Analyzed and investigated suspicious emails to determine if they were malicious, clean, or spam, ensuring proper handling and mitigation.
• Collaborated with IT and security teams to identify phishing trends and improve employee awareness through targeted training.
• Managed and maintained email security protocols, including quarantining and reporting suspicious messages.
• Conducted post-incident analysis on phishing and email-based attacks to prevent future breaches and improve response strategies.

• Gained practical exposure to how Target’s Red Team runs adversarial operations.
• Supported the Red Team in process and technical development.
• Reviewed the documentation for processes used while looking into web apps.

Remote

• Provided a branded experience with every contact by listening and engaging the guest to deepen the relationship and drive loyalty and sales.
• Resolved guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity.
• Learned new technology and solve problems using all available resources and knowledge.
• Interacted with teams across target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner.
• Modeled effective and constructive communication behaviors between department heads, low-level staff, and senior leaders to improve cross-functional collaboration.

College Station, Texas, United States

• Engaged with customers to build rapport and loyalty.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

College Station, Texas, United States

• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Interviewed, hired, and trained new employees for production positions.
• Worked with management team to implement proper division of responsibilities.
• Identified individual employee's unique work styles and adapted management methods.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.

College Station, Texas, United States

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Completed store opening and closing procedures.
• Counted out cash drawers and balanced totals.
• Provided sales feedback to management to address concerns in sales reports.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Trained team members in successful strategies to meet operational and sales targets.

College Station, Texas, United States

• Engaged with customers to build rapport and loyalty.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Phoenix, Arizona, United States

• Received contacts regarding scheduling vaccine appointments.
• Use the vaccine management system to schedule vaccines for patients.
• Provided answers to inquiries about the COVID-19 vaccine.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Worked with customers to understand needs and provide excellent service.
• Identified issues, analyzed information, and provided solutions to problems.

Adkins, Texas, United States

• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Developed lessons and activities to promote children's physical and emotional development.
• Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
• Consulted with families to discuss activities and behaviors of each child.

San Antonio, Texas, United States

• Planned parties according to customer specifications.
• Decorated and set tables in accordance with party themes and age groups.
• Completed opening and closing checklists of facility to verify security of building, staff, and parking area.
• Completed party checklist to confirm each party received contracted elements of party package.
• Prepared and served meals, beverages, and desserts to party guests.
• Explained facility attractions to party guests and answered customer questions.

Bachelor Of Science - Bs, Cybersecurity Technology

Bachelor Of Science - Bs, Forensic Science And Technology

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies