Customer Service with 10+ years of experience of inbound and out bound calls, Microsoft 365 Office, detail oriented and files documents in the appropriate manner. Expert in phone etiquette and making sure the client is heard and receives the most exceptional service. Lead Family Services Coordinator | Customer ServiceEmail: hummingbird95@yahoo.com or cmartinez95@outlook.comExpert customer service specializing in inbound and outbound calls while creating an environment with phone etiquette that makes customer feels they have been heard and continue to come back. Experience in Microsoft Office 365 with creating many different type of documents using powerpoint, word, and excel spreadsheets. Created basic statistical spreadsheets to track the KPI's from month to month. Experience in writing and verbal communication to specific department heads and to the customers by phone calls or sending emails with specific instructions on a product or project. Core Competencies:• Excellent Organizational Skills • Strong Communication and interpersonal Skills• Strong Work Ethic• Customer Service Skills• Microsoft Office 365 Experience• Time Management • Team Player • Detailed OrientedAccomplishments:Managed inventory of products for customers to purchase as well as inventory of products used for spa services. Performed month to month stats with KPI's to help assist management to create new goals and approaches to help the company save and make money.Contact me at hummingbird95@yahoo.com, cmartinez95@outlook.com or by phone call (619) 995-5186