Cheyenne B. Email and Phone Number

Assurance staff, focused on providing quality work under budget. Building strong client relationships.

Herding cats (attorneys)Balance Sheet ReconsAcquisition and firm integration accountingAR/AP Reporting InvoicingWIP/JE/Financial reporting Process documentation and improvement

Manage office and schedule client repairs and drop off. Source supplies and estimate repair costs and inventory turn over. Handle small device repairs and basic troubleshooting. Manage software roll out of new tracking and CRM. Handle digital marketing, including Facebook, Instagram, and email campaigns. Basic AP/AR, expense account recon and bank recon.

My team of nearly 50 customer service professionals offers on demand support for our couriers and customers 24/7, ensuring deliveries are successful and all questions are answered.My focus was on scheduling to ensure 24/7 coverage and the creation of documentation and processes, as well as launching a social media support team, and training interpersonal communication skills.

Maintain and expand social media support for Thumbtack professionals and customers. Employ strategies that will enable Social Media Support to reach its goal.Complete ad hoc projects for Thumbtack Support, including "coach the coaches" to empower leaders in the Philippines, allowing them to coach their teams to reach Thumbtack Support quality and efficiency goals. Responsibilities - Customer Operations- Effectively collaborate across local and remote teams to ensure open communication and feedback cycle.- Assist in developing a strong understanding of Thumbtack voice, tone, and brand guidelines for remote support agents. - Set remote agents up for success by ensuring they have the tools and support needed to effectively meet Thumbtack Support goals.- Perform analysis to understand and support decisions regarding Thumbtack Support, effectively disseminating important information to the proper teams.- Ensure Thumbtack Support is meeting all key point indicators, and pulling needed levers if not.Responsibilities - Social Support- Identify KPIs to track success of the social support initiative.- Create best practices and knowledge base resources for members of the social support team.- Hire and train social media specialists for continued customer support via our Facebook and Twitter channels. Responsibilities - Special Projects/Community Support- Managing the roll out of a community platform for backend teams by working with offsite/remote teams and external vendors.

I joined the Social Media Support team when it launched for Amazon North America. I worked closely across departments to assist in launching Customer Service through our forums and through the Amazon.com Facebook page. While on our Social team, I gained valuable experience in the Social Media space and am ensuring I stay on the edge of Social Media development in regard's to providing Customer Service.Responsibilities Included: - Escalating website errors that impacted the customer experience and ensuring they were resolved in a timely manner. - Worked closely with developers to identify missing tools that help customers link their social media accounts to their Amazon.com accounts. - Creating and managing training for on-boarding new social media support agents. - Working closely with power users to encourage crowdsourcing, improving the health of the online community while reducing the workload of team members. - Identifying and reporting on key performance indicators to identify and assist struggling agents. - Creating and updating internal best practices as needed.

During the time of being a team lead at Amazon.com, I worked with a team of 5-20 associates. I worked with them to understand their learning style and helped them perform at their best during their time with Amazon.com. I also lead projects and process improvement ideas that had an impact on our location as a whole. During this time, I also spoke with un-satisfied customers to work through any errors and resolve the problems they had faced.

During the time I worked at Stor-House, I received valuable insight on local businesses. I spent time learning billing, inventory, receiving, and working with customers in a one-on-one environment. I also had the chance to learn about general property management. All these things set a great foundation to understanding all parts of a working business and will aid me well in my future endeavors.

Target was my first place of official employment and was a great starting place. As a general associate, I learned a lot about working with a team to ensure the store is taken care of. One of the best things I learned at Target was ensuring I was available to help customers, our first priority. While at Target, I re-stocked items, organized clothing, and monitored our fitting rooms. When we were short staffed, I would be an electronic specialist, work in our returns center, and be a cashier.