• Create marketing materials for company, including folders, door hangers, logos, and poster designs.• Distribute production schedules to staff.• Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.• Transmit information or documents to customers, using computer, mail, or facsimile machine.• Hear and resolve complaints from customers or the public.• Schedule appointments and maintain and update appointment calendars.• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.• File and maintain records.• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• Perform risk assessment services for a top 4 U.S. bank in response to BSA ( Bank Secrecy Act) and AML (Anti-Money Laundering) regulatory requirements• Top producer in a data enrichment production environment focused on analyzing high level accounts across multiple lines of business.• Analyze and deliver information in a clear and concise format, while maintaining high quality work• Demonstrate agility in an ever-changing environment by adjusting to the process changes within the client's Commercial Mortgage Servicing and Equipment Finance line of businesses• Researched data from multiple sources, decomposed the high-level information into details to determine the financial harm to borrower and validated mortgage file completeness• Maintained a 98% quality score and tested project-specific tools to improve production goals• Reviewed and updated client correspondence files and scheduling database.• Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.• Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.• Tests customer and account system changes and upgrades by inputting new data; reviewing output.• Maintains operations by following policies and procedures; reporting needed changes.• Maintains customer confidence and protects operations by keeping information confidential.• Entered data into databases in a timely and accurate manner.

•Treated each patient according to a written plan of care to meet predetermined goals.•Instruct, motivate, and assist patients as they practice exercises or functional activities.•Administer active or passive manual therapeutic exercises and heat, light, sound, or electrical modality treatments, such as ultrasound.•Clean and organize work area and disinfect equipment after treatment; maintained cleanliness and presentation of establishment.•Perform clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, or filling out forms.•Schedule patient appointments with physical therapists and coordinate therapists’ schedules. •Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers. •Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.•Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.•Maintained organized documentation and patient files.•Informed customers about services offered for gym memberships and physical therapy appointments in a friendly and engaging manner.

•Prepare and deliver news, sports, and weather reports, gathering and rewriting material so that it will convey required information and fit specific time slots.•Operate control consoles.•Announce musical selections, station breaks, commercials, or public service information, and accept requests from listening audience.•Perform clerical duties, such as answering the telephone and taking messages.