Cheyenne Ford Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

- Investigated over 200 compromised accounts monthly, maintaining a quality investigation range of 100% to 91.93% preparing comprehensive investigative reports and documenting findings with Microsoft Power BI.- Collaborated with cross-functional teams, including IT, legal, and customer service, leveraging Microsoft Teams for effective communication and incident resolution.- Achieved a 124.40 % productivity rate by streamlining investigation processes and utilizing automation tools… Show more - Investigated over 200 compromised accounts monthly, maintaining a quality investigation range of 100% to 91.93% preparing comprehensive investigative reports and documenting findings with Microsoft Power BI.- Collaborated with cross-functional teams, including IT, legal, and customer service, leveraging Microsoft Teams for effective communication and incident resolution.- Achieved a 124.40 % productivity rate by streamlining investigation processes and utilizing automation tools. - Coordinated case management efforts using CDOC Case Management and Backoffice tools to ensure thorough investigation and resolution of account takeover incidents.- Managed multi-language correspondence with affected customers through Microsoft Dynamics 365, ensuring prompt support, information gathering, and restoration of account security.- Show less

Atlanta Metropolitan Area

- Managed 200+ customer inquiries per month via phone and email reducing response time by 50%- Led operational processes to drive revenue growth, resulting in monthly sales exceeding $200,000- Documented customer interactions in Salesforce, effectively improving loyalty and achieving a 60% retention rate - Assisted in the hiring process of 70+ candidates, including screening resumes, conducting interviews, and making hiring recommendations- Implemented training programs for new… Show more - Managed 200+ customer inquiries per month via phone and email reducing response time by 50%- Led operational processes to drive revenue growth, resulting in monthly sales exceeding $200,000- Documented customer interactions in Salesforce, effectively improving loyalty and achieving a 60% retention rate - Assisted in the hiring process of 70+ candidates, including screening resumes, conducting interviews, and making hiring recommendations- Implemented training programs for new hires, ensuring seamless onboarding and equipping employees with necessary information to excel in their roles Show less

Atlanta, Georgia, United States

- Developed and executed a comprehensive content schedule, managing 50 pieces of content monthly- Increased social media engagement by 30% through strategic planning and targeted campaigns - Designed captivating graphics and other visual content to enhance social media campaigns and support various marketing efforts - Acted as key point of contact between board of directors, partner organizations, and the target audience, ensuring effective communication and fostering strong… Show more - Developed and executed a comprehensive content schedule, managing 50 pieces of content monthly- Increased social media engagement by 30% through strategic planning and targeted campaigns - Designed captivating graphics and other visual content to enhance social media campaigns and support various marketing efforts - Acted as key point of contact between board of directors, partner organizations, and the target audience, ensuring effective communication and fostering strong relationships - Implemented innovative strategies to drive collaboration and partnership opportunities, resulting in successful cross-promotional campaigns Show less

Atlanta, Georgia, United States

- Responsible for the care of three children ages 7 and 11 during the COVID-19 pandemic- Acted as tutor during the 2020 virtual school year, and as needed when in person school resumed- Entrusted with picking up the children from school and on to extracurricular activities - Scheduled weekly family meals and extracurricular activities to family’s schedule

Atlanta, Georgia, United States

- Facilitated proper gallery visitor flower up to 1,000 guests per day - Led private tours for high profile guests to provide a more comprehensive experience - Listened to and addressed visitor service issues to enable an optimum outcome for visitors and center

Bachelor Of Arts - Ba

Activities and Societies: Alpha Psi Omega

12

Bachelor Of Arts - Ba, Theatre

Activities and Societies: Alpha Psi Omega Honor Society Minor in African American Studies