Cheyenne Holliday Email & Phone Number

Norwich, Ct, Us

Norwich, Connecticut, United States

-Executed a full-scale transformation of the shipping and receiving department, reducing touchpoints by 81%, enhancing operational efficiency, and achieving a $147K+ (63%) reduction in shipping costs through negotiated contracts with third-party logistics providers-Redesigned product packaging, saving the company $30K+ annually. This redesign halved required storage space and significantly cut shipping costs-Collaborated with the production team to overhaul warehouse management systems (WMS), resulting in a 37% increase in efficiency for receiving and picking operations-Ensured compliance with logistics, transportation, DG, and customs regulations (CFR 49, IATA, REACH, RoHS, PFAS, VAT/IOSS, etc.)-Hired, trained, and supervised a team of logistics and inside sales staff, prioritizing a culture of continuous improvement-Enhanced team culture and communication by implementing weekly one-on-ones and daily stand-ups, significantly reducing instances of oversight and operational issues

Norwich, Connecticut, United States

-Managed quality issues, maintaining a database of product repairs and Non-Conforming Materials (NCMR), including determining warranty, identifying trends and implementing corrective actions in partnership with vendors and customers-Automated the Returns Merchandise Authorization (RMA) and Repair process, eliminating manual intervention by integrating our ERP, reducing customer wait time from 2-days to near-instantaneous, freeing inside sales for higher-value tasks-Problem-solved and resolved higher-level customer inquiries and issues related to logistics, inside sales, and operations, ensuring swift and effective resolution

Norwich, Connecticut, United States

-Chaired weekly meetings to ensure coordination between teams, exceeding customer expectations-Handled escalated customer complaints and projects, ensuring swift and effective resolution

Norwich, Connecticut, United States

-Conducted independent audits of distributors, recovering thousands in un-refunded credits, ensuring accurate crediting and invoicing-Developed distributor partnerships through comprehensive cost and service analyses, resulting in improved pricing, service quality, and consistent stock levels

Togo

-One of fewer than 4,000 volunteers sworn in annually, one of thirty for Togo-Developed and implemented community and secondary ed. health education programs, targeting diverse populations, aligning with local health priorities and cultural sensitivities-Partnered with local health authorities and community leaders to assess needs, develop action plans, and implement sustainable health interventions, resulting in improved health outcomes and increased community engagement-Mobilized community members and volunteers for health campaigns, fostering personal and community level ownership and empowerment-Provided individual counseling and support to community members, promoting healthy lifestyle choices and improved health-seeking behaviors-Helped coordinate an early return to the US as the COVID-19 pandemic emerged

Storrs, Ct

Hartford, Connecticut Area

Storrs, Connecticut

Bachelor Of Arts (B.A.), Major: Political Science || Minor: Sociology

Activities and Societies: Honors Program, Special Program in Law, Law Society, The Major Experience Mentor, Husky Ambassador, Vice.

Non-Degree Program, Engineering

Non-Degree Program, Engineering