Yuen Chieh Tsai Email & Phone Number

Miami, Florida, United States

England, United Kingdom

• Managed legacy accounts and secured the largest corporate booking for 2024, generating over £190k+ in revenue from just a 5-day event by leveraging upsell opportunities.
• Converted a legacy account with previous complaints into a VIP experience, achieving the highest Day Delegate Rate in the hotel’s history of £130 per person — more than twice the district average of £65 — with a.
• Achieved notable team performance in 2023 with 113.6% of the Catering target and 151.3% in cross-over sales, followed by exceeding individual targets by 127.7% in both Catering and Group for Q1 2024.
• Helped organized 6 key associate events enhancing team cohesion and boosting employee engagement.

• Led a team of 4, achieving 100% of Quarterly targets by driving upsell opportunities and enhancing team performance.
• Successfully converted 80% of Chinese accounts through referrals, leading to a 20% higher revenue growth compared to peers and earning the Top Sales Performer award for three consecutive years.
• Secured a high-value sports car deal worth approximately £345k (P23 million) at full retail price, plus an additional £5k (P500k) in premium insurance, setting a record within the organization.
• Developed and implemented a pandemic safety plan for both customer and associates. Contributed to a social media campaign that achieved over 95% positive engagement

• Awarded Rookie of the Year in the first year, achieving an average of four business deals monthly, twice the team’s average.
• Performed various translation and interpretation duties from English into Mandarin and Mandarin into English for PGA cars and Prudential Guarantee and Assurance, Inc.

High School Diploma

Bachelor'S Degree, Fashion Design And Marketing

Activities and Societies: Editor-in-Chief for official first edition of SoFA school magazine Consecutive Dean’s lister during sophomore.