• Monitors and Provides technical oversights for assigned Agencies projects/programs.• Works directly with agencies to address critical project issues and/or other program support, including enterprise-level application support.• Creates standard processes for all Engagement Managers on the team and trains other Engagement Managers as needed.• Manages all key vendor discussions and assists in the development of vendor management contracts internally with a view to provide the contract vehicle as a product or service to agencies.• Reviews, manages and approves Project Investment Justifications (PIJs)• Evaluate IT projects over $1M and make recommendations to the Information Technology Authorization Committee (ITAC).• Works closely with Strategic, Business, and Technical Analysts within our Customers in developing their IT plans aligned to the vision for the State of Arizona.• Assists agencies with budget requests as necessary to facilitate IT-funding. Assists agencies with IT-solution identification, vendor selection, and provides high level advice and feedback as required on IT projects. Responsible for Quarterly Agency Business Reviews.• Creates templates for and then specific proposals and agreements for engagement with ADOA-ASET and is responsible for maintenance of such agreements throughout their life-cycle. • Assists agencies with risk identification, assessment, and mitigation.• Performs detailed site surveys to assist with trend analysis for hardware, software, security, applications, licenses, etc.• Provides support to agencies on opportunity assessment, end of life, and end of support IT issues.• Is responsible for Account Management including on-boarding, off-boarding, and Intergovernmental Services Agreements (ISAS).• Develops and maintains procedures for interactions between Customers and ADOA-ASET. Develops and maintains key Business Engineering KPIs/metrics to measure the quantitative and qualitative value of the role.

Led brand partnership with Bank of America as team lead, resulting in a projected increase of $3 million in gross profit over the course of a year.Collaborated with marketing, sales, and customer service teams to implement new customer loyalty program, resulting in a 20% increase in customer retention.Supported a team of 3-6 team leads with day-to-day operations and success of their teams by analyzing KPIs to identify areas of success and opportunities for coaching/development.Led cross-functional team of leadership to develop and deliver department-wide training, resulting in a 30% increase in employee engagement.Analyzed team KPIs to identify areas of improvement and developed individualized coaching plans for 3-6 team leads, resulting in a 15% increase in team performance.Developed and integrated a new training test environment to allow trainees a safe space to navigate the systems without directly impacting the customer experience.Managed multiple complex projects from concept to completion, delivering high-quality content on-time and under budget.Motivated team to execute and exceed goals by setting examples of outrageous positivity, words of affirmation, and general chutzpah.Conducted interviews for advocates through various modalities (in person, remote, and hiring events).

Conducted regular one-on-one meetings to provide guidance, training, and motivation for staff development and goal achievement, resulting in a 20% increase in employee satisfaction scores.Planned, developed, and executed short and long-range strategies and operational plans to achieve departmental and corporate objectives.Led the most profitable US brewing company’s promotional efforts in the western region and provided direct oversight and leadership for a 15-person team in the Phoenix metro areaCoached and motivated promotional staff to foster a strong team atmosphere and maximize performance, resulting in a 30% increase in employee retention rates and a 15% increase in productivityExecuted key decisions to manage daily operations and strategic initiatives, analyzing consumer feedback, market trends, sales results, and client feedback to identify opportunities for improvement.Built strong relationships with stakeholders to meet client needs and achieve business objectives.Maintained an unparalleled level of positive and effective communication among all team members and leaders.

Conducted outbound sales calls on a daily basis to build my own book of business, successfully inspiring small business owners to leverage online advertising for growth.Consistently met or exceeded monthly sales targets by 25%, resulting in a 30% increase in revenue for the company.Managed a diverse clientele of small business owners seeking to grow their businesses through effective advertising strategies.Developed bold business plans to achieve clients' long-term goals and dreams, actively taking notes of their visions and aspirations.Guided clients through navigating complex SEO algorithms and social media growth, while educating them on how to leverage these initiatives for increased sales and business growth.

Tracked shipments of promotional materials and quantified inventory needed for each activation, ensuring seamless supply chain management and timely delivery of materials to the promotional team.Conducted spot checks at various event activations to ensure that the Bacardi brand received the best representation from our ambassadors, while also providing guidance and training on product knowledge and customer service skills to a team of 15-20 brand ambassadorsConsistently achieved an average conversion rate of 45% for consumers sampled to consumers purchasing our product, exceeding the national goal by 10%.

Led a 42-person team in brainstorming and executing creative fundraisers for a philanthropy focused on preventing and treating childhood cancerCoordinated all committee fundraising events, managing scheduling and hosting logistics for maximum impactMaintained thorough financial records of all funds and expenditures, reporting to the finance branch of THONPresented weekly updates and educational lessons on fundraising regulations to committee members, ensuring compliance and maximizing fundraising potentialFostered collaboration between the Fundraising Branch of THON and the Four Diamonds Fund, supporting research and medical costs for those affected by pediatric cancer

Led weekly meetings with executive board members and communicated financial updates and plans to organization members as treasurer of Students Organizing the Multiple ArtsManaged contracts and financial agreements with University Park Allocation Committee and booked artists and performers for upcoming eventsServed as the primary liaison between the organization, artists/performers, and sound and lighting technicians, building and maintaining positive relationships with stakeholdersConducted financial analysis and forecasting to ensure the organization stayed within budget and made sound financial decisionsDeveloped and implemented financial procedures and policies to ensure transparency and accountability in financial transactions

Facilitated small group discussions on topics including diversity, prevention of inclusion, effective time management, and safety to incoming students on a daily basis.Led interactive presentations to communicate with diverse groups of approximately seventy students about resources available on campus related to academic success and healthy livingParticipated as a panelist in daily question and answer sessions to answer questions from parents and family members of incoming studentsDemonstrated effective teamwork by collaborating with a team of twenty-two Orientation Leaders to welcome and help the transition of 6,000 incoming students daily over the course of three months

Managed daily store operations, including scheduling, employee shifts, and time-off requests while supervising a team of 3-5 employees. Oversaw register operations, conducted cash counts, and ensured daily goals were met, making bank deposits as required Trained and onboarded new employees, providing guidance and feedback to improve their performance and productivity Maintained compliance with industry regulations and policies, resolved customer and employee complaints, and managed conflicts between team membersCoordinated the transfer of products and materials to and from the worksite, ensuring timely and accurate delivery