Cheynene Brooks, Mba/Mkt Email & Phone Number

Las Vegas, Nv, Us

Henderson, Nevada

Houston, Texas

Las Vegas, Nevada Area

The Woodlands, Texas

The Customer Service Associate (CSA) handles incoming calls from our clients' employees, answering their questions and sorting out issues relating to their healthcare benefits, 401K savings, life benefits, retirement plans, LOA, Payroll, other human resource related services.Additionally, the CSA will spend time working through various Human Resource issues such as recruiting, death benefits processing, compensation (salary administration), system accesses, reporting and exit interviews.The CSA will receive back-to-back calls with little or no time between calls. The CSA must use active listening, probing, play-back, and style-matching skills to evaluate the customer's needs. The CSA navigates in a Windows based system through a series of databases in order to access the appropriate information to service the customer.For lengthy or complex questions, the CSA researches the information and calls the customer back as required. Research can involve a number of resources, such as asking other CSAs, using online databases, reviewing documentations or asking other knowledgeable experts.Between calls the CSA works on various administrative projects which can include benefit calculations, data management, transaction workflow call backs and process improvements.

Palmdale, Ca/ Houston, Texas, International Travel

Maintain a large clientele providing complete hair care services and products with high-end quality. Mentored and trained newly licensed stylists to become successful in hair-care, business etiquette and professionalism. Utilized management skills to assist in the transformation of a tanning and hair salon into a full service day spa. Recruited, staffed, managed, trained and marketed a team of 10 employees. Facilitated Glamour shot sessions and prepared hair and make-up for portfolios, photo shoots and web page presence. Established and maintained a client satisfaction rate of 95% with a current database and survey production and management. Developed and maintained diversity and multicultural awareness. Facilitated seasonal personal profile campaign, created marketing material and yielded substantial income profit. Implemented a pay schedule to assist client’s affordability, which ensured healthy hair practices. Financial management with the budget and bookkeeping for the entire salon functions including: inventory control, inventory supply, accounts receivable, and accounts payable.

Palmdale, Ca

Assisted in the development of administration and coordination to implement the mission and vision. Assisted in managing and operation of administration department with project management. Duties included, but not limited to: Supervise secretarial staff, Assist in community development implementation of education, training and administrative tasks for 12 auxiliaries and 7 departments working with a staff of 25. Develop Power Point presentations in collaboration with the media team for bi-weekly services and events. Manage social network accounts, advertisement, online marketing, and outreach campaigns. Support Sr. Pastor, board of trustees and staff. Built Human Resources Department; Completed and enforced the Employee Handbook, New Hire Orientation, Payroll management, and initiated the Personnel Policies and Procedures Manual.

Palmdale, Ca

Maintain the pay rolls and provide the salary to all the staff members time to time and properly manage the records. Providing proper information to the staff so will have to supply the staff with pertinent information and valuable know-how in order to maintain smooth, risk-free operations within the organization. Pinpoint the hazards and problems of employees and safeguard the health and well-being of the employees by pinpointing occupational hazards to health within the premises and in close proximity to the institution. Serves as a role model, in which the different workers in the institution can look up to. Good motivator to the various workers of the institution by coming up with brilliant motivational techniques and work incentives.

Master Of Business Administration (M.B.A.), Marketing

Bachelor'S Degree, Business Administration