Chris Gierke Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

My role is to provide internal support, governance, and mentoring throughout the customer engagement lifecycle to customer facing colleagues. I support exceptional quality of engagement delivery aligned with industry best practices.Outcomeso Reduced complexity by cutting down number of tools used for request handling from three to oneo Minimised churn risk by supporting colleagues in creating adoption and upgrade plans for their customers o Decreased escalation risk by participating in project that would identify developing critical situations based on available data pointso Improved efficiency through creation of chatbot that would predict correct service category for incoming requests

Perth, Western Australia, Australia

My role was to establish trusted relationships with customers to grow and safeguard support revenue by improving customer satisfaction through increased usage of support servicesOutcomeso Named Lead for team of ten Enterprise Support Advisors in Australiao Retained 100% of assigned customerso Increased revenue through successful conversion of customer from indirect to direct support modelo Ensured successful transition of team into global support organisation through training, information sessions, and providing feedback to global team as Change Management Championo Improved available customer insights to management by developing reporting template together with local, regional, and global teams

Canberra, Australian Capital Territory, Australia

My role was to increase awareness and adoption of support entitlements within Federal Government departments Outcomeso Increased customer satisfaction with support as per yearly surveyo Expanded customer reach through development of an online community and templates addressing critical situations based on available data points o Supported improvement of available internal and external reporting tools by providing customer and internal feedback to development team in Germany

Sydney, New South Wales, Australia

o Establish trusted relationships with customers o Advise Customers how to make best use of their SAP support entitlementso Build service plans with customero Direct customer questions and requests to right internal resources

Sydney, New South Wales, Australia

I managed the computer labs, assisted with troubleshooting technical problems, and ensuring everything was in working order. I also ran tutorials for the students, teaching them Information Technology principles based on different case studies. Furthermore, I taught them how to use MS Office applications (Excel, PowerPoint, Word, Access) as well as creating basic webpages in HTML.

Cologne, North Rhine-Westphalia, Germany

My role was to create database-driven websites for clients, using HTML, JavaScript, PHP, and SQL databases. Furthermore, I maintained and updated existing websites via a content management system (CMS).

Master, Commerce And It

Graduate Certificate In Information Systems, Information Technology

Bachelor Of Arts (Hons.) Of Multimedia Arts, Intermedia/Multimedia, Upper Second Class

Started studying in Hamburg, Germany for the first year and finished the second year in Australia. Actual Bachelor degree is awarded.