Chris Girard Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Responsible for engineering of B2B SaaS Analytics Platform. Manage four teams of software engineers and one Devops team with a mix of onshore and offshore resources (27 team members). Restructured software engineering team and processes to meet all Product Roadmap goals and 20% customer growth targets• Doubled and geodiversified team, resulting in addition of integrated nearshore engineering group• Enhanced engineering process to support expected 30% growth rate resulting in continuing to meet company Net Promoter Score (NPS) targetsDrove effort to increase platform stability resulting in meeting SLA target of 99.9% • Drove team to upgrade key components of platform• Gained funding for and established DevOps team• Drove team to enhance monitoring, streamlined escalation process and response procedures which resulted in 50% reduction in time to resolution (TTR) of customer issuesCollaborated with audit firm on SOC2 and Financial audit of company to successfully complete audits

Las Vegas, Nv, Us

Responsible for software engineering of SaaS loyalty and second chance lottery systems. Managed four teams of software engineers with a mix of onshore and offshore resources (40 team members). Drove innovation into loyalty product • Initiated and led effort to create new productized mobile application which resulted in new native mobile app which resulted in increased customer satisfaction and a 30% reduction in maintenance• Sponsored creation of prototype IoT application that would drive increased customer sales and satisfaction by providing information about availability and location of products • Implemented content management system across web/mobile platform to allow easier management of content which resulted in the ability to push content changes without developer involvement and resulted in a 20% reduction in maintenance Set standardized engineering tools, metrics and processes resulting in predictability of releases and 10% better quality

Atlanta, Ga, Us

Building a Software Engineering organization which includes development and QA functions. Responsible for constructing a Platform as a Service that will allow Cox’s Software Engineering teams to migrate to and work within the cloud more efficiently. Scope of the group includes an API platform and API portal for use across Cox Automotive’s 25 subsidiaries.

Alpharetta, Ga, Us

Manage Business Analysis, Software Engineering and Quality Assurance functions. Partnered with Product and Sales to create innovative Digital Signage products. Group focused on delivering customer software applications, custom application integration and engineering solutions. • Delivered with Agile development methodologies with a capital budget of $1 million• Created rolling 12 month product roadmap that was approved by senior leadership team• Moved to DevOps by implementing development automation tools, including continuous integration and automated deployments within AWS environment

Atlanta, Ga, Us

Managed a team of 35 Architects and System Analysts. Partnered with Product, Marketing, Customer Care and Finance departments to design solutions for external and internal customers to deliver IOT projects.• Managed department through transformation due to companywide reengineering and reorganization effort as a active leader in a cross functional change team. Managed team to 100% compliance with process changes• Created and implemented technology estimation process to drive product pricing and resource planning. Team delivered 95% of estimates within agreed upon SLAs

Atlanta, Ga, Us

Managed a team of 100+ software developers and system engineers (onshore/offshore). Partnered with Product and Marketing to design solutions for external customers. Group focused on delivering software applications, custom application integration and engineering solutions. Managed budget with $8 million in capital and $10 million in operational expense.• Delivered customer facing web and mobile self-care solutions, end user applications and integration solutions to support multiple product lines• Exceeded IT Departments overall goals for on-time delivery, quality and budget compliance by delivering 90% of projects on-time and on budget

Atlanta, Ga, Us

• Created technology roadmap by integrating company’s product roadmap with industry trends and existing technology capabilities. Presented roadmap and plan to CIO for approval prior to implementation. 100% of recommendations implemented• Delivered companywide IT disaster recovery recommendation. Presented recommendations to CEO and direct reports for approval. Recommendations realized included the construction of a redundant data center with replication of business critical applications • Developed and implemented technology standards across department. Standards included standard technology components and process standards (CI/CD) as a best practice

Atlanta, Ga, Us

Atlanta, Ga, Us

Atlanta, Ga, Us

Responsible for supporting development staff in the development of Cox’s Data Warehousing platform and Customer Care Support applications.

Duluth, Ga, Us

Atlanta, Ga, Us

Master’S Degree, Computer And Information Systems

Bachelor’S Degree, Finance