• Led a team in the successful implementation of new modules.• Managed the delivery process for new modules, ensuring timely and quality outcomes.• Assisted the team in resolving technical challenges and conducting code reviews.• Updated existing modules by incorporating advanced workflows.• Developed and implemented an automated e-SIM order management module.• Performed integration development using inbound and outbound web services.• Generated and provided WSDL files to external teams for seamless integration.• Integrated modules with new web applications for enhanced functionality.• Skilled in creating new interfaces, including screens, views, BC, BO, and applets.• Expert in designing and enhancing workflows for system automation and failure prevention.• Supported deployment and testing processes from lower environments to production.• Analyzed issues and delivered hotfixes for critical problem resolution.

• Analyzed business requirements and collaborated with stakeholders to align CRM system features with business objectives.• Designed comprehensive test cases and user scenarios to validate system functionality, ensuring full coverage of business needs.• Provided continuous feedback to development teams, enhancing system reliability by identifying gaps between requirements and implementation.• Maintained detailed documentation of test cases, sprints, and project progress, ensuring traceability and accountability throughout the project lifecycle.• Identified process inefficiencies and worked with cross-functional teams to optimize order management workflows.• Reduced system bugs through rigorous QA testing and proactive collaboration with the development team.• Played a pivotal role in ensuring customer-facing modules met business expectations and operational standards.

• Conducted thorough business requirements analysis, collaborating with stakeholders to translate objectives into clear technical specifications.• Led the design and development of custom CRM solutions, aligning with client needs and delivering organizational value.• Collaborated with development teams to implement CRM solutions, including custom workflows, PL/SQL procedures, and data migration processes.• Provided training and ongoing support to ensure smooth team operations and client satisfaction.• Contributed to a successful Siebel Loyalty Project in Thailand by optimizing PL/SQL procedures to enhance system performance and scalability.• Managed data migration and system upgrades, ensuring seamless transitions with minimal operational disruption.• Offered hands-on support during transitions, troubleshooting issues, and ensuring data integrity across environments.• Delivered post-implementation support, conducting impact analysis and working closely with clients to resolve challenges.• Developed and delivered tailored end-user training and documentation to promote effective system use and adoption of new CRM tools and features.• Actively engaged in cross-functional meetings, addressing client concerns and recommending system enhancements to improve functionality, workflows, and processes.

• Analyzed and resolved business issues within the CRM system by processing business requests efficiently.• Resolved system issues and data discrepancies by addressing trouble tickets in a timely and effective manner.• Developed SQL queries to address data inconsistencies, apply fixes, and thoroughly evaluate system issues.• Acted as a primary point of contact for operational support, delivering quick turnaround solutions for critical business operations.