• Spearheaded redesign of pivotal mobile app and Desktop features, enhancing search engine visuals and interactions while introducing innovative functionalities to boost user engagement and satisfaction. Achieved a 70%+ implementation rate of design iterations for the upcoming app launch, aligning with project objectives and user requirements.• Collaborated with 30+ stakeholders, applying design best practices and user-centered principles to craft intuitive, functional mobile app Desktop designs, aligning with project objectives and fostering positive user engagement.• Led extensive, user interviews, focus groups, and data collection via survey and usability testing sessions to gather user feedback and refine design concepts, ensuring optimal usability and accessibility across diverse user types among older adults.• Designed and conducted numerous A/B tests, and usability tests to validate hypotheses and inform design decisions, resulting in tangible enhancements implemented within the WISE Cities platform.• Facilitated iterative feedback sessions with a cross-functional team of designers, researchers, the Chief Product Officer (CPO), Product Managers (PMs), and other key stakeholders to refine wireframes and user flows, enhancing clarity and communication throughout the design process.• Advocated for agile principles by leading rapid prototyping and conducting rigorous usability studies across multiple design sprints while keeping WCAG guidelines in mind for best accessibility practice for older adults.

• Conducted vibrant co-design workshops with 10 children aged 8-12 weekly, fostering creativity and collaboration. Utilized diverse research techniques like Participatory Design, Dairy studies, and Ethnographic Observation to cultivate deep insights and promote user-centered design solutions.• Facilitated child-centered user-testing sessions for an educational tool, ensuring their active involvement. Guided the process with sensitivity to their unique needs, gathering valuable feedback for refinement.

• Demonstrated adeptness in frontline engagement, delivering prompt support to a diverse user base to ensure exceptional satisfaction, resulting in a notable 60% improvement in user experience. • Utilized advanced problem-solving and diagnostic skills to effectively address complex user issues spanning software, hardware, and network connectivity domains. Employing expertise in diagnostics, tackled intricate challenges to ensure seamless user interactions.• Successfully reduced turnaround time by 40% through improved user experience strategies, emphasizing the pivotal role of swift problem-solving in workplace optimization.

- Assisted and supervised 30-40 students enrolled in Game Design and Worldbuilding courses. - Communicated constructive feedback to students in their assignments: - Worldbuilding journals and artwork and gave suggestions for storytelling and visual narrative. - Co-created 2D animation and visual effects for the game-design course - Constructing visual themes for digital mobile game

- Coordinated and promoted student-faculty events, conferences, and workshops all across campus.- Reviewed and verified budgets and fundings and performed data entry as required.- Represented the office at an administrative level and shared necessary information with students, faculty, and staff on funding and available resources.

- Mentored 30 new international students and helped them adjust to campus life through cultural learning sessions, conducted training, and campus tours.

- Mentored freshmen students during their first year in college to guide them through Hampshire’s fluidcurriculum.- Planned community bonding activities for first-year students.