Patrick Chhen Email & Phone Number

Geneva

ITSM platform (BMC Remedy) and CMDB management• ITSM platform Technical support and configuration• Managing ITSM platform projects by working with external consultants• Working on the evolution of the CMDB platform through the Discovery tool• Creation of reports and dashboards for internal teams• Creation of new elements for the service portal, such as self-ticketing forms for the bank's business applications• Level 1 technical support for webMAX (SIX trading platform) application• Responsible for the process of sending customer mail (e.g. account statements) to the print house

Geneva

Project management and configuring ServiceNow instances for customers.• Managing internal and external projects through the ServiceNow Projects Management module.• Workshop with customers to analyse their needs.• Configuring ServiceNow instances with modules such as ITSM (IT Service Management).• Realizing projects aiming to fulfill the needs of firms concerning their online service offering including dashboards, workflow, catalog items and service portal.

Lausanne

IT Consultant in a consulting firm specialized in project management and ITSM software configuration and integration. Guiding clients from the definition of the strategic conception to the IT implementation and appropriation by users.• Pre-project analysis of customers needs • Configuration and Integration ITSM for small and international enterprises • Building Dashboard and Ux friendly interface through ITSM software• Writing Javascript script for systems integration• Creating customized reports with Report Builder (SQL queries)• Use of ITIL concepts to create optimized service management systems

Lausanne

Researching and developing market potential for an innovative product in the healthcare domain• Conducting market analysis for a therapeutic device• Conducting stakeholder and competitive analysis• Researching reimbursement schemes in the Swiss healthcare system• Researching market potential through qualitative and quantitative surveys or interviews

Lausanne Area, Switzerland

Buildings documentalist in the architectural section at l'Etat de Vaud for my Swiss civil duty.• Archiving architectural projects and organizing information concerning those buildings• Maintaining the website from the architectural section through the use of a CMS

Région De Zürich, Suisse

Researching new market opportunities and involved in the development of new services for digital building automation solutions• Development of commercial strategy and business model for a new solution• Competition and customers needs analysis• Organizing and managing internal training to ensure alignment with every commercial team in Europe

Lausanne Area, Switzerland

Organizing activities for residents during their free time. Also, giving them a psychological support when needed.

Lausanne

Administrative management of the training center, including organization of each class. Accounting vouchers management and customer service.

Information Systems, Technologies Management, Master Of Science

Media Ingineering, It Management