Itsm Platform Owner
Current- ITSM platform (BMC Remedy) and CMDB management
- ITSM platform Technical support and configuration
- Managing ITSM platform projects by working with external consultants
- Working on the evolution of the CMDB platform through the Discovery tool
- Creation of reports and dashboards for internal teams
- Creation of new elements for the service portal, such as self-ticketing forms for the bank's business applications