Akash Chhetri Email and Phone Number

•Assisting a US-based Healthcare Organization in their Infosec and Cybersecurity Operations. Leading the Platform Support domain; ensuring the uptime of cloud cybersecurity platforms and maintaining on-prem servers. Working on the Microsoft Security Stack (MDE/MDI/Sentinel), Azure Purview and Varonis.

•Implemented a leading XDR solution for a major US-Government County and their various state departments. Deployed XDR agents for over 9000+ endpoints across multiple operating systems. Conducted technical reviews of processes, alert fine-tuning, created correlation rules and integrated 3rd party applications. Created SOPs, technical documentations and health check dashboards for users.

Worked as a L2 TSE for Cortex XDR.Responsible for troubleshooting and resolving issues related to Cortex XDR Endpoint Security. Capable of deploying, managing and troubleshooting XDR Endpoint Security Agents.Good understanding of XDR services like Broker VM, XQL Queries and XDR APIs. Adept at researching for issues and fixes in JIRA and Confluence. Capable of handling several high priority issues, TOP client cases and able to deliver consistently under critical situations.Top Performer for Q2 & Q3 FY22.

Trained in foundational Firewall, Routing, Networking and Endpoint Security products from Palo Alto Networks. Assisted in L1 triage and troubleshooting for Prisma Access, Cortex DataLake and Cortex XDR products.