Prabin Chhetri Email & Phone Number

Woodstock, ON, CA

Dubai, United Arab Emirates

• Diagnosed and resolved software and hardware issues, maintaining in-depth technical understanding and compatibility of all software and hardware products
• Managed the physical deployment of Racks, PDU servers, Storages, Tape Library, and switches, adhering to best practices for installation and arrangement
• Server Room and Infrastructure Maintenance: Maintained and monitored the server room and other server infrastructure, ensuring optimal performance and reliability
• Documentation and Record-Keeping: Maintained essential documentation such as control sheets, Visio diagrams, and other data, contributing to organized records and easy access
• Experienced in the hands-on operation, deployment, and maintenance of critical data center equipment, including Racks, Servers, Storage, and Switches
• Skilled in managing the Environment Monitoring System and other related technologies to ensure optimal performance, reliability, and efficiency within the Data Centre infrastructure

United Arab Emirates

• Provided day-to-day operational support for Server, Storage, and Backup infrastructures, ensuring smooth functioning and minimal downtime
• Planned and implemented changes to the existing infrastructure, with an eye on enhancing performance and adapting to evolving business needs
• Performed complex software and operating system upgrades, ensuring compatibility, and minimizing disruption to users
• Offered technical support (help desk) to users, troubleshooting problems related to Server hardware, Operating System, Storage, Backup, or platform performance, ensuring timely resolutions
• Documented complex procedures and troubleshooting guidelines related to Systems/backup software and hardware, providing clear instructions for future reference
• Collaborated with Business Applications teams, vendors, consultants, contractors, and other IT personnel, fostering effective communication and teamwork

Dubai, United Arab Emirates

• Conducted daily system monitoring to verify the integrity and availability of all hardware, server resources, systems, and key processes, ensuring continuous system performance and reliability
• Maintained vital documentation including control sheets, Visio diagrams, and other essential data, contributing to organized and accessible records of system configurations and operations
• Installed, configured, and maintained various Windows-based Intel servers, including file servers, exchange servers, and domain controllers, to support organizational IT infrastructure
• Managed the decommissioning or destruction of servers as required and requested, adhering to organizational guidelines and regulatory compliance
• Applied Operating System patches and upgrades regularly, along with the upgrading of administrative tools and utilities
• Configured and added new services as needed to enhance system capabilities

Dubai, United Arab Emirates

• Provided specialized IT support to the Executive Chairman, Chief Officers, and Personal Assistants, ensuring prompt and efficient resolution of any technical issues
• Took on the responsibility for managing all IT-related issues within the Corporate Office, overseeing the overall health and performance of IT systems
• Handled daily tasks such as Backup Tape Rotation and Server Monitoring, playing a crucial role in data integrity and system stability
• Collaborated with vendors and external support engineers as required, managing relationships, and ensuring that services met organizational needs and standards
• Initiated and implemented process improvements within the IT department, focusing on increasing efficiency and effectiveness
• Supported video conference facilities, providing technical assistance whenever needed to ensure seamless communication within the organization

• Created and followed a strategic plan to handle various IT tasks, setting priorities based on urgency and business needs, and executing them efficiently
• Regularly communicated with the management team, updating them on critical issues and collaborating to find effective solutions
• Managed support requests from clients, including software installations, troubleshooting, and other technical assistance
• Led efforts in upgrading software and integrating new technology to keep systems current and enhance operational efficiency
• Evaluated existing technology and recommended improvements or new solutions to meet organizational goals
• Designed and maintained robust security protocols across client networks and desktops, ensuring data protection

Master Of Business Administration - Mba, Information Technology

Bachelor'S Degree, Computer Application