Chris Hope Email and Phone Number
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Chris Hope personal email
A highly experienced Chief Operating Officer with a proven track record of success pioneering board-level strategies that facilitate transformations across complex business landscapes. With over 33 years’ expertise, I support businesses by identifying areas for innovation and guiding strategic changes that improve efficiencies and deliver large-scale growth. My broad experience on boards in both executive and non-executive roles have enabled me to influence strategic direction, embed consensus and challenge the structure and depth of executive thinking. Well-versed in the corporate governance arena, I have analysed and improved processes to uphold safety-focused cultures, improve employee engagement and enhance customer outcomes.Career highlights & achievements include: ◾️ Defined the long-term strategic vision and enhanced business capabilities as a Non-Executive Director on the board of a public-private partnership.◾️ Drove the highest NPS operational performance in 4 years and an 8% year on year improve in on-time performance within 3 months at Flybe.◾️ Transformed the customer experience, reducing queue times by 75%, improving customer satisfaction and strengthened key strategic partnerships with Gatwick at easyJet.I am currently open to new and exciting opportunities to add value in Executive, Non-Executive and Consulting capacities.Key Skills:Board Experience | Strategic Development | Change Management | Performance Improvement | Business Transformation | People Engagement | Stakeholder Management | Corporate Governance | Effective Leadership | Risk Management | Mergers & Acquisitions | Systems Development | Process Improvement | Training | Operations Management | Coaching & Mentoring | Communication | Consulting | Non-Executive Director
One Air
View- Website:
- oneair.aero
- Employees:
- 134
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One AirWellington, Gb
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Coo & Accountable ManagerOne Air Nov 2021 - Present
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Business MentorBe The Business Oct 2020 - PresentLondon, London, Gb -
Chief Operations OfficerFlybe Nov 2019 - Oct 2021Birmingham International Airport, England, GbI was approached by a Flybe shareholder and appointed to drive a strategic turnaround of the largest regional airline in Europe after it was acquired by a consortium.◾️ Facilitated the highest NPS operational performance in 4 years and an 8% year on year improvement in on-time performance within the first 3 months in role. ◾️ Steered a 75% reduction in flight cancellations and associated costs to improve satisfaction across 8 million passengers and 1500 crew members.◾️ Pioneered an agenda of sustainability to lobby government and developed an innovative strategy to drive market change and deliver a sustainable future.◾️ Evaluated business units to identify opportunities to drive efficiency, resulting in over £20m in cost saving potential to support overall turnaround.◾️ Instrumental in the closing down of Flybe operations during a complex administrative process. -
CaptainEasyjet Oct 2018 - Nov 2019London Luton Airport, Gb -
Head Of GatwickEasyjet Jan 2014 - Oct 2018London Luton Airport, GbI was tasked with managing 20 million passengers per annum, a 65 aircraft fleet, 2400 crew and 900 ground staff through a period of major strategic transformation.◾️ Strengthened key strategic relationship between easyJet and Gatwick airport and secured board sign off on a clear, long-term strategic vision aimed at enhancing performance, governance and brand identity.◾️ Introduced an automatic bag drop to support airport growth and transform customer experience, reducing queue times by 75% and improving overall customer satisfaction rates by 22ppt.◾️ Refocused brand identity across the organisation to ensure processes were easy and working with crew to improve staff engagement.◾️ Reshaped ground handling processes by facilitating a strategic cultural shift to improve supplier performance, introducing an effective partnership with DHL as a new entrant to drive innovation.
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Head Of Operations Strategy & ChangeEasyjet May 2012 - Dec 2013London Luton Airport, GbI was engaged to develop a robust strategy for change across the operations function in order to improve performance under a new Chief Executive’s leadership.◾️ Working closely with the operations workforce to identify a divisional strategy and created a structured approach at board-level to ensure the successful delivery of significant change projects.◾️ Steered integrated business planning processes by rationalising over 250 change projects to streamline priorities and improve efficiency.◾️ Constructed an in-depth fleet transition plan for fleet renewal decision of over 200 airplanes.◾️ Coordinated a range of corporate strategic projects including the assessment of 2 mergers and acquisitions opportunities.◾️ Successfully negotiated and embedded a pilot lifestyle agreement to reduce crew costs and improve crew satisfaction in a highly unionised environment.
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Director Of Flight OperationsEasyjet May 2008 - Nov 2012London Luton Airport, Gb
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Director Of Flight OperationsEasyjet May 2008 - May 2012London Luton Airport, Gb
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Head Of TrainingEasyjet Sep 2007 - May 2008London Luton Airport, Gb
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Non Executive DirectorNats Holdings Limited Jul 2017 - Oct 2018I was nominated by easyJet to participate on the main NATS board and Board Safety Review Committee, a public-private partnership providing safe and efficient air traffic services. ◾️ Collaborated with executives to define a long-term vision, manage a broad range of stakeholder groups and inform strategic direction within a highly regulated landscape.◾️ Influenced key decision making to acquire a stake in a company that utilises satellite technology to improve airplane navigational accuracy and enhance capabilities. ◾️ Served as member of the NATS Safety Review Committee and successfully challenged executive thinking on safety targets and identified actions to counteract underperformance and mitigate business risks. -
Head Of Flight OpsBritannia Airways/Thomsonfly Jan 2006 - Sep 2007Hannover, Lower Saxony, De -
Head Of TrainingBritannia Airways/Thomsonfly Jan 2004 - Jan 2006Hannover, Lower Saxony, De
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Pilot ManagerBritannia Airways/Thomsonfly Jun 2002 - Jan 2004Hannover, Lower Saxony, De
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Chief Ground Instructorbritannia AirwaysBritannia Airways/Thomsonfly Jan 1999 - Jun 2002Hannover, Lower Saxony, De
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Pilot/Training PilotBritannia Airways/Thomsonfly Dec 1988 - Jan 1999Hannover, Lower Saxony, De
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PilotManx Airlines Ltd Jun 1986 - Dec 1988
Chris Hope Skills
Chris Hope Education Details
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Lancaster UniversityMasters In Business Administration
Frequently Asked Questions about Chris Hope
What company does Chris Hope work for?
Chris Hope works for One Air
What is Chris Hope's role at the current company?
Chris Hope's current role is Chief Operating Officer One Air | Non-Executive Director | Mentor | Strategy | Change | Engagement.
What is Chris Hope's email address?
Chris Hope's email address is ch****@****jet.com
What schools did Chris Hope attend?
Chris Hope attended Lancaster University.
What skills is Chris Hope known for?
Chris Hope has skills like Airlines, Flights, Commercial Aviation, Aviation, Airports, Flight Safety, Civil Aviation, Training, Aircraft, Operations Management, Charter, Flight Planning.
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