www.gescambodian.com

• Provide operational staff support and technical issue resolution via E-Mail, phone and chat tools.• Analyze and resolve customer’s pressing and difficult support issues. • Provide training to clients in the use of system and applications• Obtain general understanding of application operations related to company offered services.• Work closely with the core engineering team to develop maintenance releases, • Work with operational staff as a consultant on their technical challenges to ensure we are meeting our client’s data integration goals.

• Support and provide superior service to customers via phones, e-mails, live chat.• Process deposit and check the status of customers' transaction via different online and offline fund transfer methods.• Apply the elements of building positive rapport with different types of customers over all service delivery channels.• Shadowing new employees and provide proper guideline to deal with different types of customers• Coordinates well with payment and IT support departments• Educates customers about products and services and directs them toward available resources for self-help.• Alerts management of issues or concern that requires escalation for complete resolution or which may indicate a larger, underlying problems.

• Interpret and assist the vice president on handling with general miningoperation procedure• Interact with local residents and manage work process in mine site• Documents translating and business partner negotiating• Public relation and internal issue consulting

• Handles and attends customers’ requests via emails,online chatting tools and phones• Dealing with customers' payment process• Submitting customers' payment info to financial department• Provides answers and solutions to the customers in a professional manner• Giving customers support with products introduction and promotion• Coordinates well with other CS, Superiors and other departments• Guarantees an unparalleled Customer Service experience

• Reception• Answering phone call from guests, internal departments, agencies• Room upselling and Marketing• Reservation through phones,faxes,e-mails,agencies• Cashier• Translating Assistant for colleagues• Customer service care