- Provide administrative support to the sales team and monitor orders’ processing during buying window through SAGE system. - Support sales manager to ensure that wholesales clients and franchise partners receive the highest level of customer service and care. - Handle sales calls and customer queries on a daily basis (product and pricing information, samples requests and invoices) especially for Chinese and Taiwanese clients (30+ accounts).- Performing other ad hoc duties for the sales manager.

- Knowledge of current stock to maximize sales and participation in stock management by product category. - Consistent top salesperson (£100k/month.) Commended for providing extraordinary customer service and excellence at setting clients’ profiles. - Competent in collating daily sales figures, competitors' reports and KPI in appropriate formatting for merchandising and marketing purposes. - Close liaison by appointment and private suite for VIP clients; skilled in SAP and CRM (after-sale service, complaints, clientele.)

- Helped strategic marketing planning by using different elements of the marketing mix (advertising, PR, CRM, digital) to increase category awareness and sales by 2%. - Identified brand’s key strengths within the market (SWOT analysis) and promoted new collection to our clients (B2B). - Helped outline a marketing strategy that focused on strengths to optimize revenue. - Competent in collating monthly sales figures and KPI in appropriate formatting for marketing purposes. - Supported mass media’s follow-ups to promote released Look-books and catalogues.

- Participated in buying process during Frankfurt tradeshow. - Supported pricing decisions by providing accurate competitors’ prices. - Supported planning OTB/Inventory management and sales forecast to reach sales objective. - Collated up-to-date information on competitors, suggesting actions to increase sales.

- Supported senior sales and store manager controlling inventory and stock transfers. - Provided customer service to elite clients. - Handled direct sales and cash. - Assisted management with cash procedure (reporting, counting, spreadsheet management).

- Operated yarn and sewing machine (synthetic fibre). - Supported and implemented quality controls. - Assured textile standard compliance. - Helped exposition planning (Taipei Innovative Textile Application Show, TITAS2010).