SPG Smartech is the technical arm of SPG Invest Group, is a leading-technology-as-a-service platform for financial instituations. Provides cloud-native technology solutions that integrate extensive financial services industry expertise with market-leading technology. Our solutions provide technology applications & technology-enabled business services to financial institutions, hence enable the customer’s digital transformations, increase revenue, manage risks, improve efficiency, enhance service quality and reduce costs. Our platform strategically covers multiple verticals in the financial services industry including banking, insurance and asset management, across the full scope of their businesses.Main responsibilities: Manage accounts during project implementation by communicating frequently with the Project Director from customer and partner side Overall ensure the customer satisfaction. To actively provide feedback and drive customization of our products to fit the Vietnam context Promote and sell SPTST’s technology solutions to banks and other financial institutions in Vietnam; provide business development plan for market expansion in Vietnam/SEA Build strong relationships with decision makers in the Vietnam financial services industry Build market intelligence of the Vietnamese financial services industry from the engineering, marketing, sales, and operations

 Participating on the strategic plan buildup for True Money Vietnam in the fintech & payment market based on the Vietnam market as well group’s vision. In responsible of business’s product planning and execution all through the lifecycle of the business. Managing the overall product deliverables from market research, product planning, designing, implementing, going live, performance statistic, operation support, customer care, product continuous improvement Collaboration leads to clear and efficient product road mapping, product planning, prioritization, and an overall agile product development process Be responsible for developing, defining, and overseeing the product’s roadmap and managing it as required for the purpose of meeting the market need, also incorporates the existing development backlog and makes priorities as determined by the business, user, and market needs as well align with group’s vision and strategy Evaluate product proposals submitted by Product Owners prior to authorizing the effect of any solutions and strategies for the business’s product. Liaise with other Heads of other departments to translate the product needs into requirements and to drive consensus within the product departments, which ultimately promotes the achievement of the product goals. Lead Operation department to build an end-to-end operational process for each product  Maintain the performance report and review the customer satisfactory (via CRS and Marketing statistic) to keep the continuous improvement

Fintech is a rapidly growing area that has a lot of people excited, from entrepreneurs and CEOs to average people on the street. It's my choice to move from comfort zone to the innovation sector and I am happy with this decision.It's a great opportunity to be a participant in building a large ecosystem from the beginning - POC until it became the real product. The journey is still going on

Making sure that the operation is running smoothly and the account is stable and able to expand. Build & keep the trust between offshore and customer sides

Customer: MicrosoftWorking model: Outsourcing; Project description: Provide maintenance and development support for the MSNBC.com website. MSNBC is a cable TV channel and a News portal, MSNBC website has over 10 million unique user visits per month.Scope: Maintenance and EnhancementTeam size: 17 (12 developers and 6 QAs) in 3 teamsTechnology : .Net, HTML, C#, XML, XSLT, OrcasMain responsibilities: Progress reporting to the US Solution Director.Attendance at Project Board Meetings.Address first level escalation of ODC related Project Issues.Provide the first point of contact for the MSNBC Project Manager on management/administration issues/requests.Ensure that the project is resourced in accordance with the Project Plan and to co-ordinate ODC activities in accordance with the plan.Work with the ODC project teams to ensure that works are being carried out in accordance with the contracted ODC service levels.Manage ODC risks and contingencies from customer perspective.

Project description: The information center supports the customer services and is a problem solving center for Vietnam Airlines' servicesScope: Develop a software application Size: 600 pdsTechnology : .net, Java, SQL Server databaseMain responsibilities: Develop project planManage the project progress to ensure that the project objectives are delivered with the good quality, timely and within the budgetReport project status as weekly, monthly basis.Attendance at Project Board Meetings.Providing first point of contact for the customerResource monitoring and controlling Manage project risks

Project description: The application is oriented to customer desire on a complete system for airline business processing. It is a vital and unique system to control, monitoring and decision maker support for the whole business activity of Vietnam Airlines. This application is running well with over 400 concurrent users and is the back bone of Vietnam Airline's business activities. The version 2.0 of RAS was built to meet the requirement of business needs expanded so quickly.Scope: First phase (2 years): Requirement analysis, system design, development, deploySecond phase (4 years) : Maintenance and EnhancementSize: 15,000 pdsTechnology : Architecture 3 tiers Oracle Database , Application Server, Oracle form 6i, Oracle report 6iMain responsibilities: Develop the project planManage the project progress to ensure that the project come to the end successfully Attendance at Project Board Meetings.Provide the fist point of contact for the customerResource monitor and control Manage the project risks

Project description: The RAS application is a joint-venture project between Oracle Vietnam an Vietnam Airlines Corporation. It is a vital and unique system to control, monitoring and decision maker support for the whole business activity of Vietnam Airlines. This application is running well with over 300 concurrent users and is the back bone of Vietnam Airline's business activities. There are included following sub-systemsPassenger Revenue SystemCargo Revenue SystemSale ManagementInterlines Payment SystemFlight Management SystemAnalysis SystemScope: Requirement analysis, system design, development, database migration, deploy, maintenanceSize: 19,000 pdsTechnology : Architecture 3 tiers Oracle Database , Application Server, Oracle form 6i, Oracle report 6iMain responsibilities: Involved in design phase in sub systems called "Passenger Revenue System" and "Analysis System"Developed 2 sub systemsPlayed a team leader role in maintenance period

Revenue Accounting System v2.0 (RAS 2.0)Customer

Project description: CMS is used for collecting and controlling all expenditure related to flight operation including ground expenses and in-flight cost and all potential expenses in producing management of VNA. Scope: Develop a software application Size: 2000 pdsTechnology : Architecture 3 tiers Oracle Database , Application Server, Oracle form 9i, Oracle report 9i Main responsibilities: Develop the project planManage the project progress to ensure that the project objectives are delivered with the good quality, timely and within the budgetReport project status as weekly, monthly basis.Attendance at Project Board Meetings.Providing fist point of contact for the customerResource monitoring and controlling Managing Risks

Project description: The system of air-tickets stock controlling and monitoring.Monitoring deposit, payment balance, providing tickets, report the usages status. The system is online and accessed by all domestic VNA agents and regional offices and 9 representative office of Vietnam Airlines in the worldScope: Requirement analysis, system design, development, deploySize: 600 pdsTechnology : Architecture 3 tiers Oracle Database , Application Server, Oracle form 6i, Oracle report 6i Main responsibilities: Develop the project planManage the project progress to ensure that the project objectives are delivered with the good quality, timely and within the budgetAttendance at Project Board Meetings.Provide fist point of contact for the customerResource monitor and control Manage risks

Project description: ATS is used for all sales agents (domestic and over sea sale agents), front offices and back offices in Vietnam Airlines business network. The system is used for all sale activities with purpose of managing the business activity automatically and sharing a database located in head office. Currently, this application is running smoothly with 3 regional offices, over 150 sale agents in Vietnam and in over the world with total more than 300 concurrent users Scope: Requirement analysis, system design, development, deploySize: 6500 pdsTechnology : Architecture 3 tiers Oracle Database , Application Server, Oracle form 6i, Oracle report 6i, DelphiMain responsibilities: Develop the project planManage the project progress to ensure that the project objectives are delivered with the good quality, timely and within the budgetAttendance at Project Board Meetings.Providing fist point of contact for the customerResource monitor and control Manage risks

Revenue Accounting System v1.0 (RAS 1.0)Customer