Chi Kong Lee

Chi Kong Lee Email and Phone Number

Certified Business Analysis Professional (CBAP), Professional Scrum Master II (PSM II). Process analyst, process re-engineering in insurance sector. Experienced in agile transformation and digital transformation. @ Cater Allen Private Bank
london, england, united kingdom
Chi Kong Lee's Location
London Area, United Kingdom, United Kingdom
About Chi Kong Lee

Adam Lee Chi Kong is a Certified Business Analysis Professional (CBAP) and a Professional Scrum Master II (PSM II) with extensive experience in process analysis, process re-engineering, and agile transformation within the insurance sector. He is highly skilled in promoting digital transformation and has a track record of successfully optimizing processes through workflow automation.Adam's work experience at AXA China Region Limited as the Process and Workflow Practice Lead was marked by significant achievements. He successfully reduced the Claims Process Turnaround Time (TAT) from 3 days to 1 day through process optimization using workflow automation and re-engineering. Moreover, he played a pivotal role in migrating the platform from an old legacy system to a cost-effective cloud-based platform, saving HKD 10 million. Adam's efforts were instrumental in promoting agile transformation within the organization, leading to the adoption of agile methodologies in over 80% of projects.In his role at Manulife International Limited as a Scrum Master and Business Systems Analyst, Adam further honed his skills in process optimization and agile project management. He successfully reduced underwriters' workload, shortened the new application process turnaround time, and ensured compliance with regulatory requirements through process enhancements and workflow automation using Chorus BPM. His contributions were vital in achieving agile transformation in over 90% of projects within the organization.Prior to his insurance sector experience, Adam worked as a Senior Sales Operations Officer at SmarTone Communication Limited, where he built Hong Kong's first retail store with paperless and wireless operations and launched the first 2-factor authentication login in the telecommunication industry. His proficiency in gathering business requirements and streamlining workflows contributed to the successful implementation of these projects.Overall, Adam Lee Chi Kong's expertise in business analysis, process optimization, agile transformation, and digital transformation makes him a valuable asset to any organization seeking to enhance efficiency, reduce costs, and achieve successful project outcomes.

Chi Kong Lee's Current Company Details
Cater Allen Private Bank

Cater Allen Private Bank

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Certified Business Analysis Professional (CBAP), Professional Scrum Master II (PSM II). Process analyst, process re-engineering in insurance sector. Experienced in agile transformation and digital transformation.
london, england, united kingdom
Website:
caterallen.co.uk
Employees:
63
Chi Kong Lee Work Experience Details
  • Cater Allen Private Bank
    It Analyst
    Cater Allen Private Bank Feb 2024 - Present
    London Area, United Kingdom
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  • Axa Hong Kong And Macau
    Process & Workflow Practice Lead
    Axa Hong Kong And Macau Nov 2020 - May 2023
    Hong Kong Sar
    Achievements:Shortened the Claims Process Turnaround Time (TAT) from 3 days to 1 day through process optimisation by workflow automation and process re-engineering.Successfully migrated the platform from an old legacy system to a cloud-based platform, resulting in a cost reduction of HKD 5M.Played a pivotal role in promoting agile transformation within the organization, shifting from waterfall to agile in over 80% of projects.Responsibilities:Gathering business requirements through requirement workshops with stakeholders.Maintaining good relationships with stakeholders and vendors and collaborating effectively.Translating business requirements into technical requirements using user stories or documentation.Performing acceptance testing to verify IT solutions align with documentation.Acting as a Scrum Master for process and workflow scrum teams, assisting product owners in managing the product backlog.Facilitating daily scrum activities for the claims auto adjudication scrum team and process and workflow scrum team to ensure the team can achieve the definition of done set in the sprint planning.Assisting product owner to set the MVP (Minimal valuable product) and MMP (Minimal marketable product) to achieve the company target.Ensuring the user stories is aligned on the same page for every team member before entering the sprint.Promote agile transformation by empowering the team to make bold decision and encourage innovation and do the right thing.Encourage continuous improvement by the follow-up action come from the retrospective section to build a mature self-contain scrum team.Liaising with internal IT to ensure architecture aligns with user expectations.Working on agile transformation and process re-engineering within the Business Transformation Office.Utilizing process maps (as-is and to-be) to identify opportunities for improvement.Coaching business analyst to have follow the lean process best practice during process optimisation.
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  • Manulife
    Manager (Scrum Master / Business Analyst)
    Manulife Mar 2020 - Nov 2020
    Achievements:Reduced underwriters' workload by 10% through the successful implementation of a new auto underwriting engine and process optimisation.Significantly shortened the new application process clean Turnaround Time (TAT) from 7 days to 3 days, and then further reduced it to 1 day through process optimisation by process re-engineering and workflow automation.Reduced manual errors by 10% through process optimisation and workflow automation.Played a pivotal role in promoting agile transformation within the organization, shifting from waterfall to agile in over 90% of projects.Responsibilities:Gathering business requirements from different level business users and communicating with vendors to enhance existing business systems, ensuring improved user operations, process efficiency, and security.Collaborating with users to streamline workflows, utilizing process maps to analyze and improve current processes.Translating business requirements into technical requirements using user stories or business requirements documentation.Working in the business transformation office, actively involved in projects related to Individual Financial Products business process re-engineering, digital transformation on agency sales platform, and promoting agile methodologies across the organization.Managing projects using both waterfall and Agile methodologies, adapting to the specific needs of each project.Facilitating daily scrum activities for the agency mobile platform scrum team and process re-engineering scrum team to ensure the team can achieve the definition of done set in the sprint planning.Assisting product owner to set the MVP (Minimal valuable product) and MMP (Minimal marketable product) to achieve the company target in a short period of time.Encourage continuous improvement by influencing team members to build a mature self-contain scrum team.
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  • 宏利金融
    Assistant Manager
    宏利金融 Sep 2018 - Mar 2020
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  • 宏利金融
    Senior Business Specialist
    宏利金融 Mar 2017 - Aug 2018
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  • 宏利金融
    Business Specialist
    宏利金融 Mar 2015 - Mar 2017
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  • Smartone
    Senior Sales Operation Officer
    Smartone Dec 2010 - Mar 2015
    My achievements and responsibilities as a senior operation officer highlight my expertise in enhancing existing business systems, optimising operation, and contributing to innovative projects. As a key player in the organization's growth, I have successfully delivered tangible results that have positively impacted both operations and security.Achievements:Built the first retail store in Hong Kong with paperless and wireless operations, transforming the traditional retail experience and promoting a more efficient and eco-friendly approach to business operations.Launched the first 2-factor authentication login among the telecommunication industry in Hong Kong, implementing robust security measures to protect user data and enhance the overall customer experience.Responsibilities:Gathering business requirements to enhance existing business systems, focusing on operation optimisation and security. This includes understanding stakeholders' needs and translating them into actionable requirements.Collaborating with users to streamline sales process and order taking process. Utilizing process maps (as-is and to-be) to identify areas for improvement and provide solutions to optimize these processes.Translating business requirements into technical requirements by creating comprehensive business requirements documentation.Performing acceptance testing to ensure that IT solutions align with the documented requirements.My role as a senior operation officer demonstrates my proficiency in understanding and addressing business challenges and opportunities. My achievements showcase my ability to deliver innovative solutions that set new industry standards, ultimately driving the organization's success. By leveraging my skills in business requirements gathering, process optimisation, and technical translation, I contribute significantly to enhance the organization's operations, efficiency, and security.
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  • Hkcsl
    Retail Management Trainee
    Hkcsl Aug 2009 - Nov 2010
    香港特別行政區
    As a professional handling projects like time motion study and redefining sales processes, I have the main responsibility of analyzing and optimizing work processes to improve efficiency and productivity. Additionally, I have the opportunity to shadow the Shop Manager to gain insights into effective shop management techniques. Here's a simplified version of my responsibilities and the benefits of shadowing the Shop Manager:Responsibilities:Time Motion Study: My role includes observing and analyzing employees' tasks and movements during work to identify potential bottlenecks and inefficiencies in the sales process. By studying transaction times, I can pinpoint areas for improvement.Redefine Sales Process: Based on the findings from the time motion study, I am responsible for streamlining procedures, optimizing workflows, and implementing new strategies to enhance the sales process's effectiveness.Benefits of Shadowing Shop Manager:Understanding Decision-making: By shadowing the Shop Manager, I can witness decision-making processes in action. This helps me learn how they prioritize tasks, handle challenges, and make strategic decisions for business growth.Customer Engagement: Observing the Shop Manager's interactions with customers provides insights into customer engagement and service. I'll learn how to address concerns, handle complaints, and ensure a positive shopping experience.Operational Efficiency: Understanding how the Shop Manager manages daily operations and ensures smooth functioning helps me identify opportunities for improving efficiency and implementing best practices.By combining my expertise in time motion study and sales process optimization with the knowledge gained from shadowing the Shop Manager, I can make informed decisions and implement strategies to enhance the retail business's overall performance and success.
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Chi Kong Lee Education Details

Frequently Asked Questions about Chi Kong Lee

What company does Chi Kong Lee work for?

Chi Kong Lee works for Cater Allen Private Bank

What is Chi Kong Lee's role at the current company?

Chi Kong Lee's current role is Certified Business Analysis Professional (CBAP), Professional Scrum Master II (PSM II). Process analyst, process re-engineering in insurance sector. Experienced in agile transformation and digital transformation..

What schools did Chi Kong Lee attend?

Chi Kong Lee attended The Hong Kong University Of Science And Technology.

Who are Chi Kong Lee's colleagues?

Chi Kong Lee's colleagues are Jade Rochford, Peter Beavis, Emily Langton, Jenny Penwarden, John Fry, Bertrand M., Mariya Shafaq.

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