Chi Li Chen Email & Phone Number

台灣 臺北市

Taipei City, Taiwan

* Preparation of analytical report for any new finding vendors* In charge of agreement, legal and contract* Managing organization cars* Negotiation on new car procurement * Preparation of budget forecasting when procuring new car* Office space management.* Control of the work of the courier, cleaners.* Coordination of process of ordering, receiving, and distributing office supplies* Optimize work SOP* Preparation of necessary documentation* Budget control* Project & special event execution* Office relocate project & old office dismantle

Taipei City, Taiwan

* By deploy on job training which increase work efficiency by 70%* Introduce Customer Relationship Management and increase the customer satisfaction by 80%* Introduce ISO 20000 ITSM and reduce work error by 60%* Implement Quarter KPI for Technical Support Engineer and increase the service quality by 50%* Participate team member's recruitment, termination process

Taipei City, Taipei City, Taiwan

1. Introduce ticketing system to increase the problem solving efficiency by 60%2. Introduce customer satisfaction survey to increase customer satisfactory by 70%3. Introduce shift handover between shifts to increase information sync amount colleagues 100%4. Launch ISO 20000 ITSM to reduce work error by 50%5. Launch CS Quarterly KPI evaluation to increase service quality by 80%6. Participate new crews recruitment process.

Taipei City, Taiwan

* Attending meetings with auditees to develop an understanding of business processes;* Travelling to different sites to meet relevant staff and obtain documents and information;* Researching and assessing how well risk management processes are working and recording the results using software such as Microsoft Word and Excel;* Providing ad hoc advice and guidance to managers and staff at all levels, sometimes by delivering courses and training sessions;* Performing risk assessments on key business activities and using this information to guide what to cover in audits;* Anticipating emerging issues through research and interviews and deciding how best to deal with them;* Providing support and guidance to management on how to handle new opportunities;* Agreeing recommendations with relevant staff members to make improvements to operations and helping to secure backing for them in meetings;* Preparing reports to highlight issues and problems and distributing the reports to the relevant people;* Assessing how well the business is complying to rules and regulations and informing management whether any issues need addressing;* Managing a variety of stakeholders and their expectations through regular communications.

1. Manage Customer Service team to provide first hand support to all valuable customers.2. Arrange working timetable for team members3. Evaluate team members' performance on regular bases4. Provide regular report for external and internal

Bachelor Of Commerce (B.Com.), Retail Management And Marketing

Activities and Societies: Badminton team, Badminton club

Education record

Activities and Societies: Table Tennis Club, Tennis Club,