Chi Phi Email & Phone Number

Chelmsford, England, United Kingdom

• Acquired precise requirements directly from business stakeholders
• Leveraged Python for extracting, transforming, and loading (ETL) data and for exploratory data analysis (EDA) to interpret datasets, and utilised Power BI for data visualisation.
• Produced comprehensive reports for management, delineating trends, patterns, and predictions using relevant data
• Engaged in collaborative efforts with developers and product development teams to implement and enhance data collection techniques.

Vietnam

• Analysed the account history, including payment and transaction records, combined with several factors such as timestamps, location data, and IP addresses, aiming to identify risk factors and trends of credit card.
• Contacted customers and merchants to obtain additional information regarding fraudulent charges. Allocated incoming and outbound payments accurately and within SLAs across a range of providers, settled and executed.
• Detected and prevented 100% fraud cases, and maintained accurate and complete documentation of all information necessary for the investigation.

Vietnam

• Cooperated with CLM to onboard clients to CRM system (T24) including collecting, analysing demographic data of customers, carrying out regulatory customer due diligence, and conducting customer reviews
• Liaised with third parties to cross sell and expand customer portfolio. Collaborated with finance team to develop appropriate financial strategies for mortgage customers
• Successfully performed KYC of 300 customers including individuals and corporates within 6 months, resulting in a 40% increase in sales rate, disbursed and completed 130%-150% monthly KPI.

Vietnam

- Observe the activities of the Service Department- Support distribution cards at universities- Conduct a survey on customer satisfaction with the quality of the bank's card services

Vietnam

• Presented financial analysis based on client financial status and proposed credit limit to the approval committee
• Reached out to potential customers from the database to accomplish cross-sell
• Conducted market research, performed risk analysis and suggested existing clients add-on financial products.

Master Of Science - Ms, Financial Technology, Distinction

Be equipped with knowledge of Python, Data Analysis using R, Financial Modelling using EViews, Big Data in Finance, Financial Technology.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Distinction

Activities and Societies: Got National Economics University Scholarships (for 5% of students) in term 3 (2018-2019) and term 8 (2020-2021)