Chi Van Email & Phone Number

Remote

Kuala Lumpur, Malaysia

- Prioritize and deliver outstanding customer service, implementation and resolving issues from Sales teams, Google's advertisers and vendor teams.- Work on implementations to validate and test support model ensuring that learnings can be passed to vendors.- Engage as needed on vertical escalations through official channels. Provide support via consults per direct questions to vendor or vertical point of contacts.- Incubate new product and prepare learnings for vendor rollout and execution of transition by creating training materials and documentation.- Drive Auction Management and Customer Education based on top priorities set by leadership, product priorities (e.g. adoption, new launches, etc) and services issues. Hold conversations with Sales teams to discuss support volumes, staffing needs to special events/engagements and draft plans for Scaled Services to execute on.

Vietnam

- Develop potential business and convert sales opportunities into new sales revenue- Maintain close business relationship with existing customers- Promote SML's products directly to clients via face-to-face contact- Perform sales demonstrations and presentations- Handle customers’ enquiries on products, services, pricing, etc. and follow their complaints- Work with internal departments to meet client's requirements- Prepare monthly sales reports and analysis

Long Hau Industrial Park

- Accurate and timely entry of orders onto the order management system.- Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.- Checking progress, lead-time and quantity for each order.- Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.- Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.- Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.- Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.- Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).- Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.- Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.- Liaising with Credit Control/Finance to resolve all invoice queries.- Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.- Building close relationships with all internal and external contacts to constantly improve information flow and the order process.- Maintaining accurate and up to date customer records and price lists in the systems.- Collating information and producing reports as required.- Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.- Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

Ho Chi Minh City

- Work directly with Seller and Buyer.- Manage sale contracts and brokerage contracts.- Supervising overall contract parties performance and progress (contract terms negotiation, deposit, payment, delivery, claim,...)- Informing those related and solving issues.