Chinedu Obi Email & Phone Number

Hull, England, United Kingdom

• 1. Performance Analysis
• Monitor Bodyshop metrics such as KPIs, capacity, breaches, complaints, cancellations, conversion rates, and costs.
• Analyse regional trends causing friction, resolve issues with stakeholders and escalate unresolved concerns to the Regional Network Controller.2. Data Utilisation
• Use Nucleus, PowerBI, and Microsoft Excel for data analysis, reporting, and aiding the Regional Network Controller in forecasting and capacity planning.
• Identify and rectify data inaccuracies in company systems to ensure accurate performance reporting.3. Stakeholder Engagement
• Organise and participate in repair review meetings to enhance Bodyshop performance.

Hull, England, United Kingdom

* Maintained a thorough and up-to-date understanding of SLAs and KPIs required of repairers as Vizion members.* Regularly reviewed KPIs to ensure repairers adhered to performance expectations.* Ensured accurate processing and timely deployment or reallocation of claim notifications to repairers using a rules-driven in-house management system within SLA.

As a Scrum Master at Transroute Technology during my contract period, I was instrumental in implementing an Account Payment System aimed at helping Small and Medium Enterprises (SMEs) optimise their collections and payment processes. This innovative software application enabled Fintech companies to seamlessly integrate with commercial bank payment systems.

* Managed the corporate e-product development cycle, including prototyping designs and coordinating mass production.*Onboarded merchants onto payment and collection platforms like Etranzact (CorporatePay, Payoutlet), Interswitch (Paydirect, Webpay, etc.), and School Portal Solutions.* Oversaw all aspects of the organisation’s digital channels, including a.

Lagos

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* Collaborated with internal teams and external clients to gather requirements for product development requests, ensuring alignment with business needs and objectives.* Organised and outlined the product backlog for the switch application team, prioritising corporate customer requests for e-solutions. The product backlog guided the IT development team in.

Victoria Island, Lagos

• Supervised and coordinated various units responsible for the settlement and reconciliation of transactions across the bank’s digital platforms, achieving a significant reduction in dispute resolution turnaround time.
• Designed and oversaw the implementation of automated accounting entries, reducing income linkage issues across all digital platforms by 48%.
• Collaborated with the management team to drive an aspirational culture that challenged existing business processes, resulting in a 60% improvement in efficiency and productivity.
• Ensured efficient service delivery to payers and prompt resolution of customer complaints.
• Mobilised deposits for maritime revenue collections, including import and export transactions.
• Secured term deposits from individuals and corporate organisations to support the group’s funding objectives.

Apapa

• Coordinated, validated, and established Customs Duty and Nigeria Export Supervision Scheme (NESS) desks across the bank and for Lagos Ports.
• Verified the accounting operations of Customs Duty Central Processing Units to ensure accuracy and compliance.
• Represented the bank on matters related to Customs Duty and NESS, liaising with regulatory authorities and addressing issues on behalf of the bank and its stakeholders, including customers.
• Supervised and validated all Customs Duty and NESS reports submitted to regulatory authorities, including weekly, monthly, bi-annual, and annual reports for the Central Bank of Nigeria (CBN), Nigeria Customs Service.
• Coordinated and delivered training for Customs Duty and NESS desk officers across the bank to enhance proficiency and operational efficiency.

Apapa

• Coordinated the Customs Duty and Export Interbank Settlement and Reconciliation Collection Scheme across the bank.
• Oversaw the management of e-payment transactions, remittances, report preparation, and the comprehensive reconciliation of import duty transactions across all bank operations.
• Represented the bank in matters related to import and export duties, liaising with regulatory authorities such as the Central Bank of Nigeria (CBN), Nigeria Customs Service (NCS), Federal Ministry of Finance, and the.

-Unit Head Transaction Services/ Import Duty Unit-Head of branch operation-supervising of Funds transfer and branch cash management and Tellering operational processes.

-Supervision of branch cash management -Supervising of Import Duty Desk

Nigeria

Branch Cash Management and Revenue Collections.

Certificate, Developing Better Organizational Skills Course

Certificate, Assertiveness And Self Confidence Course

Bachelor’S Degree, Agricultural Technology, 2Nd Class Upper Division