Service Manager
Current• Application Engineer - Nov. 2011~Mar. 2013 -Mechanical seal design -To discuss, analyze and resolve field problems. • Reliability Engineer - Mar. 2013~Oct. 2016 -Project management -Perform root cause analysis, failure mode assessment and provide recommendations to improve reliability. • Reliability Engineer and Workshop supervisor - Oct. 2016 ~ Jan. 2018 -Project management -Perform root cause analysis, failure mode assessment and provide recommendations to improve reliability. -Ensure the department KPIs for service order are achieved -Workshop renovation/new equipment investigation…,etc -Enterprise excellence implementation for workshop• Workshop supervisor and Office Manager - Jan. 2018 ~ Aug. 2018 -Ensure the department KPIs for service order are achieved -Workshop renovation/new equipment investigation…,etc -Enterprise excellence implementation for workshop -Resource allocation and assistance to administrative in Mai Liao office -Maintenance of equipment / buildings / vehicles in the Mai Liao office• Office Manager and Service Manager - Aug. 2018 ~ present -Engendering team spirit, culture of continuous improvement etc. -Establish and - promote a strong team culture of health & safety, environmental awareness etc.-Set dept. / team / personal goals-Management / forecasting / reporting of local departmental budget.-Processing of seal installation / seal refurbishment / new seal assembly requests-Seal refurbishment /assembly SOP establishment and maintenance-Ensure the department KPIs for service order are achieved-Workshop renovation/new equipment investigation…,etc-Enterprise excellence implementation for workshop-Performance monitoring of PP contract execution status-Maintenance of equipment / buildings / vehicles in the Mai Liao office-Coaching, mentoring and motivating direct reports and team members by way of leadership, training and the provision of appropriate resources to achieve optimum performance
