Oversees IT Operations, Service Desk and Knowledge Management. Balance of operation efficiency and efficacy with governance and compliance, with the backdrop of cybersecurity and digital transformation initiatives.

Mapped business requirement and vision into IT architecture and roadmap, identified key IT strategy area, provided policy and architectural guidance to IT project implementations and digital transformation. Key business drivers include Productivity, Efficiency, Reliability, Workforce Modernization, Enterprise Platform, and Cloud Computing.

Streamlined enterprise processes to enhance cost management and improve productivity. Initiated identity management program to connect multiple application silos, leading to an enterprise architecture that drives IT resource optimization within mixed workforce with IT and non-IT staff.

Leading the Emerging Market Geo Expansion project which aimed at expanding the revenue from tier-1 cities into tier-2 to 5 cities. For most of the emerging countries, the trend is such that close to 50% of the revenue came from the metro or tier-1 cities, which most has shown saturation in revenue growth and risk of political disorder.Working with the global program manager and the finance support, the project expanded from 2 pilot countries in Turkey and Mexico to 10 countries in 2013, including Brazil, Russia, India, China, South Africa, Malaysia and Philippines.

Experienced in the end to end of consulting services, started from follow up on sales leads from the account team, formulate customer agreeable scope and contract, negotiate resource with internal resource manager to external partner or sub-contractor, seeing through the delivery, manage the operation process and scorecards, and obtain customer satisfaction survey.Worked with tools, processes and policies to ensure that consulting delivery was achievable and meeting the customer’s business needs. Managed exception and justification that were required to overcome constraints and minimize engagement risks. Engagements handled ranging from US10k to US$1.2M, externally and/or internally funded, fixed-fee or on time and material basis, partner-lead or primed by Microsoft. The annual project value handled individually is billed at US$2.5 million.

Consulting Delivery and Enterprise Architect for the Asia Pacific, covering Vietnam, Indonesia, Thailand, Malaysia and Singapore.

Technical consultancy on enterprise solutions.

Software development and project management, managed 14 software developers, developed Travel Agency related applications.

Research and development on audio related drivers and software. Managed a team of 12 engineers.