Chia-Ling, Chang (Ceyda Yildiz) Email & Phone Number

Royal Leamington Spa, GB

United Kingdom

• Collaborate with cross-functional teams to
• Design a water utility app that aligns with business goals and addresses resource constraints.
• Develop features inspired by user pain points, such as enabling users to actively manage daily tasks through reminders for payments or water supply interruptions.
• Conduct market research by analysing other utility app designs to identify general user needs and incorporating unique features based on interviews with utility users.
• Create service blueprints to identify opportunities for delivering value to users and improving the overall user experience.
• Design learning content UI layouts that enhance the learning experience by supporting learners’ cognitive workloads.

土耳其 伊斯坦堡

• Conducted employee satisfaction research and designed guidelines to help employees effectively complete tasks and fully benefit from the company’s learning initiatives.
• Increased internal certification success rate from 75% to 96% (of 200+ employees) by analysing needs and addressing employees’ key challenges.
• Collaborated with multiple branches to develop and implement cross-functional solutions, enhancing overall learning outcomes.

Stratford-upon-Avon, England, United Kingdom

• Systemised and organised the procurement data to enhance future efficiency.

Istanbul, Turkey

• Coordinated communications between headquarters, stakeholders, and internal teams to align goals and ensure successful task execution, a process requiring deep understanding of diverse needs and priorities.
• Managed cross-team collaboration to address internal conflicts, resolve workflow issues, and ensure smooth project delivery.
• Advised teams on solving operational challenges, demonstrating the ability to identify pain points and design solutions that balance user needs with organisational goals.

Taichung, Taiwan

• Collaborated with clients and in-house engineers to develop new products under different safety factors.
• Managed a large-scale hydraulic power plant components project from bidding to delivery, achieving 100% on-time delivery over 18 months.

Taichung, Taiwan

• Maintained client relationships to drive business growth.
• Worked with various departments to create customized solutions based on customer needs.

Ux Design

Achievement: Designed a screen-share feature for WhatsApp based on user research in 2022. The feature was implemented by WhatsApp later in.

Bachelor Of Accountancy, Accounting And Information System

Participating Project: Refined and digitised the school’s administrative workflow for ISO certification.

Associate Degree Of International Trade, International Trade

Activities and Societies: Participating as a member of the Student Association of International Trade Dept.Graduation Thesis: The studying.

High School Diploma, Data Processing