As a dynamic IT professional and customer relationship expert, I possess a diverse skill set that encompasses technical support, customer service, data analytics, and CRM administration. My unique ability to resolve complex technical issues while nurturing long-lasting customer relationships makes me a versatile and results-driven professional.In my role as an IT Support Engineer, I provided both remote and onsite support, ensuring system uptime and security. By managing Active Directory, implementing Group Policies, and utilizing Zendesk, I streamlined technical processes and reduced system downtime by 25%, significantly enhancing user satisfaction. My hands-on experience includes troubleshooting hardware/software issues, configuring devices, and optimizing security through proactive updates.My expertise in Salesforce administration further strengthens my profile. I effectively managed CRM systems to optimize sales workflows and improve data accuracy, enabling teams to track leads and opportunities more efficiently, which led to higher sales performance.I also have substantial experience in customer relationship management, acting as the primary point of contact for clients and delivering tailored solutions. I successfully guided customers through onboarding, managed client databases, and implemented loyalty programs to enhance retention and engagement.Skilled in handling escalations and resolving disputes, I prioritize client satisfaction and continuously seek ways to improve service delivery through feedback and engagement.As I expand my knowledge in cloud technology and IT sales, I am pursuing the Certified Sales Leadership Professional (CSLP) certification to further enhance my expertise. My goal is to bridge the gap between technical support and customer success, driving growth through seamless customer experiences.Key Specialties:IT Helpdesk & Technical SupportSalesforce Administration & OptimizationCustomer Service ManagementData Analytics (Excel, Power BI)Active Directory ManagementClient Onboarding & Dispute ResolutionI am passionate about leveraging technology and insights to create sustainable business solutions, ensuring both technical efficiency and exceptional customer satisfaction.