Chiamaka Mmadukaejiaka

Chiamaka Mmadukaejiaka Email and Phone Number

Customer Experience Specialist @ Bento
yaba, bauchi, nigeria
Chiamaka Mmadukaejiaka's Location
Lagos, Lagos State, Nigeria, Nigeria
About Chiamaka Mmadukaejiaka

🌟💼 Passionate about delivering exceptional customer support, I am a dedicated Customer Support Manager with over 5 years of experience. With a track record of bringing value to organizations through my expertise and positive attitude, I strive to create outstanding customer experiences that drive retention and business growth.🎓 As a certified Public Manager, I possess the knowledge and skills necessary to effectively manage and lead customer support teams. I thrive in dynamic and fast-paced environments, utilizing my experience to implement strategies that enhance customer satisfaction and loyalty.🔎 Listening attentively to customer concerns and providing timely solutions is at the heart of my approach. I genuinely enjoy engaging with customers, understanding their needs, and resolving any issues they may encounter. By prioritizing customer success, I contribute to long-term relationships and contribute to the growth of the organization.🤝 With a passion for leadership and team development, my aspiration is to progress into a role as a Team Manager for a Customer Support Team. I believe in fostering a collaborative and supportive environment where team members can thrive and deliver exceptional service.💡 Additionally, I have a keen interest in working with start-ups and heading a product. I am driven by innovation and enjoy the challenges that come with developing and launching new products. I thrive on bringing ideas to life and contributing to the success of entrepreneurial ventures.

Chiamaka Mmadukaejiaka's Current Company Details
Bento

Bento

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Customer Experience Specialist
yaba, bauchi, nigeria
Website:
bento.africa
Employees:
31
Chiamaka Mmadukaejiaka Work Experience Details
  • Bento
    Customer Service Support Manager
    Bento Sep 2021 - Present
    Lagos, Nigeria
    -Developing and implementing customer service strategies and initiatives to ensure exceptional customer support experiences.-Overseeing a team of customer service representatives, providing leadership, guidance, and support to maximize their performance and productivity.-Setting performance goals and objectives for the customer service team and monitoring their progress, providing regular feedback and coaching.-Establishing and maintaining customer service standards, policies, and procedures to ensure consistency and efficiency in handling customer inquiries, complaints, and requests.-Collaborating with cross-functional teams, such as sales, marketing, and operations, to identify opportunities for improving customer service processes and resolving customer issues.
  • Montaigne Ah
    Customer Service Team Lead
    Montaigne Ah Jan 2019 - Jun 2020
    Lagos, Nigeria
    -Collaborated with cross-functional teams, such as sales, marketing, and operations, to identify opportunities for improving customer service processes and resolving customer issues.-Conducted regular training and development programs for the customer service team to enhance their skills and knowledge in handling customer interactions effectively.-Monitored customer satisfaction levels and conducted customer feedback surveys to identify areas for improvement and implemented appropriate measures.-Analyzed customer service data and generated reports to identify trends, patterns, and areas of improvement in customer support operations.-Implemented technology solutions and tools to streamline customer service processes and enhance the overall customer experience.-Stayed updated on industry trends and best practices in customer service management, and proactively implemented relevant strategies to stay ahead of the competition.
  • Carpartsnigeria Automobile Limited
    Head Customer Service Representative
    Carpartsnigeria Automobile Limited Mar 2018 - Jan 2019
    Lagos, Nigeria
    -Developed and implemented customer service strategies and initiatives to ensure exceptional customer support experiences.-Oversaw a team of customer service representatives, providing leadership, guidance, and support to maximize their performance and productivity.-Set performance goals and objectives for the customer service team and monitored their progress, providing regular feedback and coaching.-Established and maintained customer service standards, policies, and procedures to ensure consistency and efficiency in handling customer inquiries, complaints, and requests.-Collaborated with cross-functional teams, such as sales, marketing, and operations, to identify opportunities for improving customer service processes and resolving customer issues.

Chiamaka Mmadukaejiaka Education Details

Frequently Asked Questions about Chiamaka Mmadukaejiaka

What company does Chiamaka Mmadukaejiaka work for?

Chiamaka Mmadukaejiaka works for Bento

What is Chiamaka Mmadukaejiaka's role at the current company?

Chiamaka Mmadukaejiaka's current role is Customer Experience Specialist.

What schools did Chiamaka Mmadukaejiaka attend?

Chiamaka Mmadukaejiaka attended National Institute Of Public Administration, The Federal Polytechnic Nekede, Owerri..

Who are Chiamaka Mmadukaejiaka's colleagues?

Chiamaka Mmadukaejiaka's colleagues are Paul Mugo, Mike Kinoti, Joseph Wambugu, Victoria Ashanty Rojas Echandi, Alejandro Galicia, Helen Ezenduka, Joseph Ani.

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