Chiamaka Ossai Email & Phone Number

Lagos State, Nigeria

-Provide technical support and troubleshooting, reducing issue resolution time through efficient problem-solving.-Collaborate with cross-functional teams (production, sales, and distributors) to address and resolve customer concerns, improving resolution time.-Develop and update customer data, leading to decrease in repeat inquiries and enhancing overall customer experience. -Monitor product performance and customer feedback, identifying trends that contributes to improvement in product features and functionality.

Lagos State, Nigeria

-Assisted customers with navigating the online financial management platform,achieving a 85% satisfaction rate by resolving technical issues and answeringinquiries promptly.-Proactively supported users with account management, payment processing,and transaction history, reducing customer complaints by 20% throughefficient troubleshooting.-Collaborated with the technical team to escalate and resolve complex issues,improving resolution time and enhancing overall user experience.-Educated customers on product features and best practices, contributing to a25% increase in user adoption and engagement

Lagos State, Nigeria

-Coordinated logistics for export operations, ensuring 98% on-time deliveryand reducing shipping costs by 15% through effective liaison with freightforwarders and carriers.-Managed export documentation (invoices, packing lists, certificates oforigin), achieving 99.9% compliance with regulatory requirements.Improved product packaging and labeling processes, increasing efficiencyby 20% and meeting international standards.-Streamlined customs clearance procedures, resulting in a reduction inprocessing time and enhancing overall operational efficiency.