Chiamaka Ossai Email and Phone Number
Hello! I am an aspiring tech professional with a passion for identifying patterns and connecting the dots to solve real-life problems for customers and businesses. Currently, I work as a Backend Product Support Specialist, where I manage product functionalities and implement process improvements to enhance user experience.In my spare time, I enjoy baking and cooking, constantly experimenting and recreating delicious recipes.
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Backend Product SupportNigerian Breweries Plc Apr 2022 - PresentLagos State, Nigeria-Provide technical support and troubleshooting, reducing issue resolution time through efficient problem-solving.-Collaborate with cross-functional teams (production, sales, and distributors) to address and resolve customer concerns, improving resolution time.-Develop and update customer data, leading to decrease in repeat inquiries and enhancing overall customer experience. -Monitor product performance and customer feedback, identifying trends that contributes to improvement in product features and functionality. -
Customer Support OfficerGrola Tech Limited Nov 2021 - Apr 2022Lagos State, Nigeria-Assisted customers with navigating the online financial management platform,achieving a 85% satisfaction rate by resolving technical issues and answeringinquiries promptly.-Proactively supported users with account management, payment processing,and transaction history, reducing customer complaints by 20% throughefficient troubleshooting.-Collaborated with the technical team to escalate and resolve complex issues,improving resolution time and enhancing overall user experience.-Educated customers on product features and best practices, contributing to a25% increase in user adoption and engagement
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Admin Assistant (Export Operations)Nigerian Breweries Plc Mar 2021 - Nov 2021Lagos State, Nigeria-Coordinated logistics for export operations, ensuring 98% on-time deliveryand reducing shipping costs by 15% through effective liaison with freightforwarders and carriers.-Managed export documentation (invoices, packing lists, certificates oforigin), achieving 99.9% compliance with regulatory requirements.Improved product packaging and labeling processes, increasing efficiencyby 20% and meeting international standards.-Streamlined customs clearance procedures, resulting in a reduction inprocessing time and enhancing overall operational efficiency.
Chiamaka Ossai Education Details
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University Of LagosSecond Class Upper Division
Frequently Asked Questions about Chiamaka Ossai
What company does Chiamaka Ossai work for?
Chiamaka Ossai works for Nigerian Breweries Plc
What is Chiamaka Ossai's role at the current company?
Chiamaka Ossai's current role is Project Manager | Virtual Assistant | Customer Service | Product Manager Aspirant.
What schools did Chiamaka Ossai attend?
Chiamaka Ossai attended University Of Lagos.
Who are Chiamaka Ossai's colleagues?
Chiamaka Ossai's colleagues are Sunday Esoh, Odeleye Babatope, Bolaji Oyinlola, Mazi Obinna, Michael Otunola, Kunle Obadare, Olusegun Dairo, Animn, Mba.
Not the Chiamaka Ossai you were looking for?
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Amaka Ossai
Financial Accountant @ D.O. Enterprise | Bachelor'S In Accounting Chartered Accountantdata AnalyticsIkorodu -
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Chiamaka Ossai
Nigeria
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