I am an Experienced and dedicated Customer Service Representative with a strong background in providing exceptional support and resolving technical issues. Skilled in telemarketing, customer conversion, and ensuring customer satisfaction by delivering efficient and timely solutions to complaints. Adept at managing multiple tasks in fast-paced environments while maintaining a high level of professionalism and attention to detail.Key Skills:- Customer Service: Proven track record of delivering excellent customer service, handling inquiries, and resolving issues promptly and effectively.- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical individuals.- Problem Solving: Demonstrated ability to analyze complex issues, identify root causes, and implement effective solutions to ensure customer satisfaction.- Time Management: Efficiently manage multiple tasks and prioritize workload to meet deadlines and exceed customer expectations.- Team Collaboration: Collaborate effectively with cross-functional teams to ensure seamless customer support and contribute to a positive work environment.- Telemarketing- Coldcalling- Sales ConversionExperience in Customer Service and IT Support:•Kromatik Multimedia - Enugu - Jan 2016 - Sept 2019.•CHYMall E- Commerce - Oct 2019 - Sept 2023.•ACETRAIL Express LTD - Oct 2023 - Present.- AHZ Nigeria - Sept 2024 - Present- Provided exceptional customer service by promptly addressing inquiries, troubleshooting technical issues, and resolving problems to ensure customer satisfaction.- Assisted customers in setting up and configuring hardware and software, including operating systems, applications, and network connectivity.- Conducted thorough diagnostics and troubleshooting to identify and resolve hardware and software issues, both remotely and on-site.- Documented customer interactions, technical solutions, and resolutions in a detailed and organized manner.- Collaborated with team members and other departments to escalate complex issues and ensure timely resolution.- Participated in training programs to stay updated on the latest technology trends and enhance technical skills.Education:B.A in English Language Education Abia State University | 2021Certifications:- Google IT Support- Customer Service Professional Languages:- English and German Language I look forward to working with you.
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Relationship ManagerAcetrail Express Ltd
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Educational CounselorAhz Nigeria Sep 2024 - Present -
Relationship ManagerAcetrail Express Ltd Oct 2023 - PresentNigeria
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Search Engine Optimization SpecialistGlobal Commerce Media Gmbh Feb 2023 - May 2023United Kingdom -
Web Content WriterDexnova Learning Jun 2022 - Dec 2022Port Harcourt, Rivers, NigeriaI wrote top-ranking Web Content for Dexnova Learning that encompassed all aspects of their educational services. -
Television PresenterAstv Sep 2018 - Jul 2022NigeriaI give talks on career, relationships and overcoming life’s hurdles and challenges
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Marketing StaffGolden Funds Microfinance Bank Feb 2020 - Jul 2020Enugu, NigeriaI was in charge of positioning the bank to prospective customers, making them create accounts with us and granting them access to our loan facilities,Met with clients to discuss brand guidelines, goals, budget and timelines.Monitored statistics records and reconfirmed the loan recovery process from debtors.Conducted market research to determine a target audience’s needs, wants, habits, interests and other relevant factors used in creating targeted marketing campaigns.Helped team lead set, allocate and monitor the budget of each project.Reviewed the progress and success of all campaigns, making adjustments or pitching ideas for new campaigns where necessary.Created editorial and content creation calendars for various media platforms and outlets.Produced a brand style guide that best captured the company or client’s voice and mission.Collaborated with sales, marketing, advertising, product design and product development team members to plan promotional marketing campaigns.Assisted with the design, negotiation and placement of billboards, traditional media ads on TV and radio, social media ads and email blasts.
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Brand Manager And Social Media MarketerKromatik Multimedia Jan 2016 - Feb 2018NigeriaManaged administrative, logistical, human resources, and accounting services to support company operations.I addressed customer inquiries promptly and professionally and ensured customer satisfaction.Provided direction and guidance to employees in their assigned job duties.Scheduled regular team meetings for updates, issues and recommendations.Developed strategies to improve overall quality and productivity.Evaluated the effectiveness of the marketing program and recommended improvements.Planned, coordinated and managed all business operations to achieve corporate goals.Assisted in budget preparation and expense management activities.Identified business opportunities with new and existing customers.In charge of managing social media handles and content writing for the website.
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Medical TypistOrange Medical Diagnostic Aug 2014 - Dec 2015Port Harcourt, Rivers, NigeriaProvided excellent customer service.Scheduled appointments.Performed ad-hoc administrative duties.Prepared meetings and training rooms.Assisted with a variety of administrative tasks. It included copying, faxing, taking notes, and making travel plans.Assisted clients in finding their way around the office premises.Helped maintain workplace security by issuing, checking, and collecting badges when necessary and maintained visitor logs.Received, sorted and distributed daily mail/deliveries.I ensured the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).Kept updated records of office expenses and costs.
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CashierDilomat Farms And Services Nig, Ltd Jan 2013 - Jul 2014Port Harcourt, Rivers, NigeriaManaged transactions with customers using cash registers.Welcomed customers, answered their questions, helped them locate items, and provided advice and recommendations.Maintained clean and tidy checkout areas.Tracked transactions on balance sheets and reported any discrepancies.Collected payments whether in cash or credit and issued receipts.Reported issues with equipmentI was later transferred to the Laboratory section and placed in charge of inoculation of bottles, sterilization and culture production.Redeemed stamps and couponsOperated scanners, scales, cash registers, and other electronics.Provided excellent customer service and ensured satisfaction.
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Sales AttendantKennedy'S Food Stuff Shop May 2012 - Dec 2012NigeriaI was in charge of sales and recording of good brought in and sold out.
Chiamaka Victory Education Details
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Abia State University,UturuEnglish Education -
Magnus Film AcademyCinematography And Film/Video Production
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Pinacle Media ConsultPublic Speaking
Frequently Asked Questions about Chiamaka Victory
What company does Chiamaka Victory work for?
Chiamaka Victory works for Acetrail Express Ltd
What is Chiamaka Victory's role at the current company?
Chiamaka Victory's current role is Relationship Manager.
What schools did Chiamaka Victory attend?
Chiamaka Victory attended Abia State University,uturu, Magnus Film Academy, Pinacle Media Consult.
Not the Chiamaka Victory you were looking for?
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Chiamaka Victory
Lagos -
Chiamaka Onyedirim
Product Manager| Hng Finalist| Business Plan Writer| FreelancerLagos State, Nigeria -
Chiamaka Egbue
Lawyer| Legal Compliance Officer| Corporate Governance| Company Secretary| Legal Data AnalystFederal Capital Territory, Nigeria
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